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Three Wins: Service Improvement Using Value Stream Design

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Three Wins: Service Improvement Using Value Stream Design (Paperback)

by Simon Dodds (Author)

4.0 out of 5 stars See all reviews (1 customer review)

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Product details

Paperback: 112 pages
Publisher: Lulu.com (25 Aug 2007)
Language English
ISBN-10: 184753631X
ISBN-13: 978-1847536310
Product Dimensions: 22.6 x 15.2 x 1.2 cm

Average Customer Review: 4.0 out of 5 stars See all reviews (1 customer review)

Amazon.co.uk Sales Rank: 478,684 in Books (See Bestsellers in Books)

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2 of 2 people found the following review helpful:

4.0 out of 5 stars Three wins, 6 April 2009

By	M. V. Dignam - See all my reviews (REAL NAME)

Good example of how to tackle the process of making improvements in healthcare services. Real benefit is hearing the story from the clinicians' point of view instead of more management speak and target driven changes.
Highly readable with real insight into how clinicians view their role coupled with easy references to textbook methodology.

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