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Three Wins: Service Improvement Using Value Stream Design
 
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Three Wins: Service Improvement Using Value Stream Design (Paperback)

by Simon Dodds (Author)
4.0 out of 5 stars See all reviews (1 customer review)
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Product details

  • Paperback: 112 pages
  • Publisher: Lulu.com (25 Aug 2007)
  • Language English
  • ISBN-10: 184753631X
  • ISBN-13: 978-1847536310
  • Product Dimensions: 22.6 x 15.2 x 1.2 cm
  • Average Customer Review: 4.0 out of 5 stars See all reviews (1 customer review)
  • Amazon.co.uk Sales Rank: 303,008 in Books (See Bestsellers in Books)

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1 of 1 people found the following review helpful:
4.0 out of 5 stars Three wins, 6 April 2009
By M. V. Dignam - See all my reviews
(REAL NAME)   
Good example of how to tackle the process of making improvements in healthcare services. Real benefit is hearing the story from the clinicians' point of view instead of more management speak and target driven changes.
Highly readable with real insight into how clinicians view their role coupled with easy references to textbook methodology.
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