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Product Description
Product Description
Three Wins is a true story of how a small team of healthcare professionals re-invented the way they worked to deliver a higher quality, lower cost service and improved their working environment. The outcome of their transformation has been awarded two national innovation awards; the first for the improved service to patients; the second for the way that they used information technology to achieve their vision.
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Most Helpful Customer Reviews
3 of 3 people found the following review helpful:
4.0 out of 5 stars
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This review is from: Three Wins: Service Improvement Using Value Stream Design (Paperback)
Good example of how to tackle the process of making improvements in healthcare services. Real benefit is hearing the story from the clinicians' point of view instead of more management speak and target driven changes.
Highly readable with real insight into how clinicians view their role coupled with easy references to textbook methodology.
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