- Paperback: 192 pages
- Publisher: Elliot Right Way Books (31 Mar 1999)
- Language English
- ISBN-10: 0716021099
- ISBN-13: 978-0716021094
- Product Dimensions: 19.6 x 13 x 1.8 cm
- Average Customer Review: 4.0 out of 5 stars See all reviews (1 customer review)
- Amazon Bestsellers Rank: 2,465,637 in Books (See Top 100 in Books)
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More About the Author
Product Description
From the Publisher
Think afresh and make a difference!
The two hardest things to do in any organisation are to think and to change.
The two hardest things to do in any organisation are to think and to change.
Our failure to think leads us to re-package the same old garbage as "new" while we continue to disappoint our customers, our suppliers and our staff. Our failure to change leads us to jump from one management fad to another, while the only tangible change we achieve is to the message on the promotional coffee mug.
This book challenges us to think afresh. To cut through the hype and "consultant-speak" and to develop a strategy for change and continuous improvement that is real and is sustainable.
It is based in the real world and is derived from normal human values, and that all-too-rare commodity: common sense. It is based not on theory but on the experience of the author who, over the last 20 years, has learned not only to Think Change but also to Make it Happen.
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Most Helpful Customer Reviews
1 of 1 people found the following review helpful:
4.0 out of 5 stars
Chatty and humorous, makes the key points effectively,
By A Customer
This review is from: Think Change!: And Make it Happen at Work (Paperback)
This book is written in a down-to-earth style and with humor. The author doesn't claim to be a management "guru". He doesn't over-complicate things - he is not trying to sell a complex management process, and so does his best to state things clearly and in simple terms.Although it is possible to make money through fear and deception (witness the large-scale criminal gangs), it does not bring much joy to any of the participants, and it subtracts from rather than adds to the sum total of technological, intellectual and spiritual capital in the world. The best organisations (and the ones that in the longer term are the most successful) are those that deal with customers and employees with honesty and integrity. They try to produce what the customer wants, at an appropriate price. They provide good service. They know that loyal customers are cheaper to keep and will spend more with them. It's about passion, conviction and integrity. "If you ain't got it, you can't fake it".
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Most Helpful Customer Reviews on Amazon.com (beta) Amazon.com:
5.0 out of 5 stars (1 customer review)
5.0 out of 5 stars
Passion, conviction and integrity,
By A Customer - Published on Amazon.com
This review is from: Think Change!: And Make it Happen at Work (Paperback)
This book is written in a down-to-earth style and with humor. The author doesn't claim to be a management "guru". He doesn't over-complicate things - he is not trying to sell a complex management process, and so states things clearly and in simple terms.Although it is possible to make money through fear and deception (witness the large-scale criminal gangs), it does not bring much joy to any of the participants, and it subtracts from rather than adds to the sum total of technological, intellectual and spiritual capital in the world. The best organisations (and the ones that in the longer term are the most successful) are those that deal with customers and employees with honesty and integrity. They try to produce what the customer wants, at an appropriate price. They provide good service. They know that loyal customers are cheaper to keep and will spend more with them. It's about passion, conviction and integrity. If you ain't got it, you can't fake it. Chapter headings: 1. The Fear Factor 2. Learn To Re-Think 3. Change Through Process Management 4. Change Through Systematic Correction 5. Think Change Techniques 6. Change Through Quality Systems 7. Change Through Customers 8. The Cultural Dimension 9. Making It Happen 10. Consulting Consultants 11. Training Your Trainers 12. Does It Work In practice? |
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