I read this book because I wanted to be a better listener, I am not a practicer of Zen, nor do I meditate. The book was very enjoyable, and it did a great job of teaching bigger picture items with regards to leading a life in which you focus on listening and also teaching simple mechanics of how to be a better listener. Unlike many of the modern blended self-help / spirituality books that are available, the author does a very good job of making crisply clear points and avoiding repetition.
The chapters focus on several clear areas, such as listening to yourself as you speak, focusing on listening to others, listening in difficult situations, speaking in a way which encourages listening and methods to increase the out put of your listening through better memory. I found the chapters that dealt with techniques on how to focus better on what others are saying to be very benneficial. The chapter on how to speak in a way to encourage listening was very helpful. There might be better individual books on all of those subjects, however, it is difficult to imagine an author doing a better job of blending the topics together and presenting them in such a well written manner. Her style is very clear, to the point that the words are as insightful as the message that she is telling us, almost as if she is sitting nearby as you read, calmly explaining the book to you.