About the Author
The IT Skeptic is the pseudonym of Rob England, an IT consultant and commentator. Although he works around the ITIL industry, he is self-employed and his future is not dependant on ITIL - he has nothing to sell you but the ideas in this book. Rob is the newsletter editor for itSMFnz, the professional body for IT Service Management (ITIL) practitioners. Rob was awarded the inaugural New Zealand IT Service Management Champion award in 2011 by itSMFnz, voted the best speaker at the 2011 itSMFnz national conference, and is acknowledged as a contributor to the ITIL 2011 core book Service Strategy. He is the author of a popular blog The IT Skeptic at www.itskeptic.org, a humorous book Introduction to Real ITSM, and a number of internet articles taking a critical look at IT's absurdities, especially those relating to ITIL. He is also a paid-up Skeptic. He lives with his wife and son in a small house in a small village in a small country far away.