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Product Description
Working in the human services has always been stressful, and the current massive changes in the organization of these services, together with dwindling resources and ever greater demands for cost effectiveness, add to the stresses inherent in the work. Even in the best run and best resourced organizations there are pockets of irrationality where unconscious institutional processes undermine both effectiveness and morale.
The contributors to this book use ideas drawn from psychoanalysis, open systems theory, Bion's work with groups, and group relations training to explore the difficulties experienced by managers and staff in a wide range of care settings. Each concept is illustrated with examples from practice to make it recognizable and useful to the reader.
Each chapter develops a theme relating to work with a particular client group or setting (including hospitals, schools, day centres, residential units, community services and many others), or explores aspects of work organization (for example, the supervisory relationship, facing cuts and closure, or intergroup collaboration). By describing both the difficulties and their own feelings and thoughts while consulting to these institutions, the authors offer the reader new ways of looking at their own experiences at work which will be both enlightening and helpful.
The contributors to this book use ideas drawn from psychoanalysis, open systems theory, Bion's work with groups, and group relations training to explore the difficulties experienced by managers and staff in a wide range of care settings. Each concept is illustrated with examples from practice to make it recognizable and useful to the reader.
Each chapter develops a theme relating to work with a particular client group or setting (including hospitals, schools, day centres, residential units, community services and many others), or explores aspects of work organization (for example, the supervisory relationship, facing cuts and closure, or intergroup collaboration). By describing both the difficulties and their own feelings and thoughts while consulting to these institutions, the authors offer the reader new ways of looking at their own experiences at work which will be both enlightening and helpful.
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First Sentence
'None of your jokes today,' said an eight-year-old coming into the consulting room. Read the first page
Front Cover | Copyright | Table of Contents | Excerpt | Index
'None of your jokes today,' said an eight-year-old coming into the consulting room. Read the first page
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Front Cover | Copyright | Table of Contents | Excerpt | Index
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Most Helpful Customer Reviews
10 of 10 people found the following review helpful
Format:Paperback
I am soon to complete my MSC in Mental Health Nursing. I wish I had found this book at the beginning of my course rather than the end! clear, concise, easy to read and straight to the point. an excellent addition to any students core book list. Can't recommend it highly enough, but each to their own!!
9 of 9 people found the following review helpful
Format:Paperback
Well written and can be read in entirety or just dipped into. Really helpful in understanding the hidden undercurrents that affect our lives in any group setting.
Most Helpful Customer Reviews on Amazon.com (beta)
Amazon.com:
1 review
A True Eye Opener
14 July 2011
Format:Paperback
The Unconscious At Work is probably the most influential book I have read on organization life, and what makes people tick in the organizations they belong to. Seven years on, I still refer to the examples in this book to explain my impressions and understanding of interactions between individuals and teams.
The book provided me an insight that never occurred to me before. The analogy of Freud's ego, super ego, id to the organization's primary task; the use of open systems theory to explain organization life; the contribution of Melanie Klein to the understanding of the projections we make upon managers, clients, and peers, to name a few, opened for me a new way of explaining the emotional place that we find ourselves at.
The examples in the book vividly depict the projections that consultant experiences 'on behalf' of clients, or that clients inflict on consultant.
Although I am working in a different business altogether (software), having examples from human services amplifies what we experience in any kind of organization
To me the book was a game-changer, and one of the key contributors to make a major career change.
Highly recommended to anyone who wishes to understand how organization work, and why.
The book provided me an insight that never occurred to me before. The analogy of Freud's ego, super ego, id to the organization's primary task; the use of open systems theory to explain organization life; the contribution of Melanie Klein to the understanding of the projections we make upon managers, clients, and peers, to name a few, opened for me a new way of explaining the emotional place that we find ourselves at.
The examples in the book vividly depict the projections that consultant experiences 'on behalf' of clients, or that clients inflict on consultant.
Although I am working in a different business altogether (software), having examples from human services amplifies what we experience in any kind of organization
To me the book was a game-changer, and one of the key contributors to make a major career change.
Highly recommended to anyone who wishes to understand how organization work, and why.
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