Start reading The UX Book on your Kindle in under a minute. Don't have a Kindle? Get your Kindle here or start reading now with a free Kindle Reading App.

Deliver to your Kindle or other device


Try it free

Sample the beginning of this book for free

Deliver to your Kindle or other device

Anybody can read Kindle books—even without a Kindle device—with the FREE Kindle app for smartphones, tablets and computers.
The UX Book: Process and Guidelines for Ensuring a Quality User Experience

The UX Book: Process and Guidelines for Ensuring a Quality User Experience [Kindle Edition]

Rex Hartson , Pardha S. Pyla
3.0 out of 5 stars  See all reviews (2 customer reviews)

Print List Price: £54.99
Kindle Price: £24.71 includes VAT* & free wireless delivery via Amazon Whispernet
You Save: £30.28 (55%)
* Unlike print books, digital books are subject to VAT.


Amazon Price New from Used from
Kindle Edition £24.71  
Hardcover £49.49  
Kindle Daily Deal
Kindle Daily Deal: At least 60% off
Each day we unveil a new book deal at a specially discounted price--for that day only. Learn more about the Kindle Daily Deal or sign up for the Kindle Daily Deal Newsletter to receive free e-mail notifications about each day's deal.

Product Description


"In this excellent new book, Rex Hartson and Pardha Pyla bring UX (user experience-the broad view of what started out as usability and usability testing) up to date.This comprehensive book brings together and updates so many of the books that have been part of any UX practitioner's library that it could be the one book you now need to understand and practice UX design."--Technical Communication, August 2013 "This book is destined to become a primary reference for just about anyone involved in the development of interactive products of almost any kind. It addresses both the design process and design principles and goes beyond traditional usability to address all aspects of the user experience. The authors have distilled two careers' worth of research, practice and teaching into a concise, practical and comprehensive guide for anyone involved in designing for the user experience of interactive products."- Deborah J. Mayhew, Deborah J. Mayhew & Associates "The UX Book covers the methods and guidelines for interaction design and evaluation that have been shown to be the most valuable to students and professionals. The students in my classes have been enthusiastic about the previous versions of this text that they used. This book will benefit anyone who wants to learn the right way to create high quality user experiences. Like good user interfaces, this text has been refined through multiple iterations and feedback with actual users (in this case, feedback from students and faculty who used earlier versions of the book in classes), and this is evident in the final result".-- Brad A. Myers, Professor, Human-Computer Interaction Institute, School of Computer Science, Carnegie Mellon University "The UX Book takes on a big challenge: a comprehensive overview of what it takes to design great user experiences. Hartson and Pyla combine theory with practical techniques: you leave the book knowing not just what to do, but why it's important."-Whitney Quesenbery, WQusability, author, Global UX: Design and research in a connected world "This textbook on front end computer programming provides designers and programmers with practical information on the design of user interfaces that definitively enhance the user experience (UX). Topics discussed include general principles of UX design; contextual analysis; constructing design-informing models; UX goals, metrics, and targets; rapid evaluation methods; UX methods for agile development processes; and integration with general software engineering. Chapters include clear objectives, color illustrations, case studies, interviews with practitioners, and chapter exercises."--Reference and Research Book News, Inc.

Product Description

The UX Book, winner of a 2013 Most Promising New Textbook Award from the Text and Academic Authors Association, is a comprehensive textbook on designing interaction to ensure a quality user experience. Combining breadth, depth, and practical applications, this book takes a time-tested process-and-guidelines approach that provides readers with actionable methods and techniques while retaining a firm grounding in human-computer interaction (HCI) concepts and theory.

The authors will guide you through the UX lifecycle process, including contextual inquiry and analysis, requirements extraction, design ideation and creation, practical design production, prototyping, and UX evaluation. Development activities are linked via handoffs between stages as practitioners move through the process. The lifecycle template concept introduced in this book can be tailored to any project environment, from large enterprise system development to commercial products.

Students and practitioners alike will come away with understanding of how to create and refine interaction designs to ensure a quality user experience.

For more information see

  • A very broad approach to user experience through its components—usability, usefulness, and emotional impact with special attention to lightweight methods such as rapid UX evaluation techniques and an agile UX development process
  • Universal applicability of processes, principles, and guidelines—not just for GUIs and the Web, but for all kinds of interaction and devices: embodied interaction, mobile devices, ATMs, refrigerators, and elevator controls, and even highway signage
  • Extensive design guidelines applied in the context of the various kinds of affordances necessary to support all aspects of interaction
  • Real-world stories and contributions from accomplished UX practitioners
  • A practical guide to best practices and established principles in UX
  • A lifecycle template that can be instantiated and tailored to a given project, for a given type of system development, on a given budget

Product details

  • Format: Kindle Edition
  • File Size: 8658 KB
  • Print Length: 973 pages
  • Page Numbers Source ISBN: 0123852412
  • Publisher: Morgan Kaufmann; 1 edition (25 Jan 2012)
  • Sold by: Amazon Media EU S.à r.l.
  • Language: English
  • ASIN: B006YRHP7Y
  • Text-to-Speech: Enabled
  • X-Ray:
  • Average Customer Review: 3.0 out of 5 stars  See all reviews (2 customer reviews)
  • Amazon Bestsellers Rank: #260,449 Paid in Kindle Store (See Top 100 Paid in Kindle Store)
  •  Would you like to give feedback on images?

More About the Authors

Discover books, learn about writers, and more.

Customer Reviews

5 star
3 star
1 star
3.0 out of 5 stars
3.0 out of 5 stars
Most Helpful Customer Reviews
2.0 out of 5 stars It's all about the experience... 14 April 2014
Format:Hardcover|Verified Purchase
My initial experience is negative due to the quality of the paper, which has all the transparent qualities of tracing paper. The pages are so translucent that the content from subsequent pages bleeds through onto the current one. This is disappointing, given both the subject matter and price tag. I'm hoping that the content more than makes up for this.
Comment | 
Was this review helpful to you?
4.0 out of 5 stars Complete manual 19 Feb 2013
Format:Hardcover|Verified Purchase
User experience design is deitaled in this book, making it more easy to be achieved. It is a quite thick book but worth every page.
Comment | 
Was this review helpful to you?
Most Helpful Customer Reviews on (beta) 4.3 out of 5 stars  19 reviews
17 of 17 people found the following review helpful
5.0 out of 5 stars Human-computer interaction in practice, not theory 7 Mar 2012
By Junius Gunaratne - Published on
Format:Hardcover|Verified Purchase
Few books in the field of human-computer interaction offer such a comprehensive, logical overview of contemporary methods and processes like this one. The authors do an excellent job of distilling HCI techniques into a form that is digestible for newcomers to the field; showing where, when, why, and how requirements gathering, design, prototyping and evaluation should be done.

Whether you're aware of it or not, you are following some sort of process when you design and build a product. This book outlines many of those processes and cycles in clear detail, offering advice as to how you can use such processes to your advantage, and how to improve your current processes. Moreover, the authors describe how to practice HCI in the field with applied techniques ranging from understanding your users' needs to creating paper prototypes and wireframes.

The UX Book also talks about how user experience fits into organizations and how to apply UX design in different organizational contexts. For example, an organization that has a strong software engineering culture will need to approach UX differently from one that has business analysts setting product direction.

Consider this book HCI 101 for students interested in the field or for practitioners who want some formalized background to understand how what they do fits into the larger scope of what UX tries to accomplish. This book does not offer advice on how to become a Photoshop master nor does it offer detail about JavaScript development for high-fidelity prototyping. And unfortunately, because UX is such a broad term, some may mistake this book as a guide for learning about interaction design in detail. Those caveats in mind, this book is second to none if you're interested in learning how to practice HCI methods and how many seemingly abstract academic HCI techniques can work in the real world.
21 of 26 people found the following review helpful
2.0 out of 5 stars Where is Information Architecture? 22 Mar 2013
By Samantha Bailey - Published on
I picked this up with a lot of excitement; I teach and mentor in the field and have long been looking for something that could become the seminal textbook as opposed to the assortment of books I currently need to assign or recommend to really cover the bases. At first glance this book looks wonderful--it is obviously written by authors with deep expertise, I love that it is geared to active learning with the inclusion of exercises, it is thoughtfully organized. As I scanned through the table of contents an alarm bell went off in my mind, however--how could a book purporting to be a comprehensive guide to designing effective user experiences (which primarily still means designing effective user interfaces) fail to include information architecture? This strikes me as a really egregious oversight.

Some books on the topic don't use the term "information architecture" but they still delve deeply into organization, navigation, content strategy, and other critical elements that information architecture encompasses. I'm always disappointed when the term "information architecture" isn't used, as I consider it the best and most widely understood term for capturing this unique set of components--but a rose by any other name still smells as sweet, so I can cope without the term as long as the concepts are there. I don't think that is really the case with this text, however. There is a (thin) chapter on mental models that imperfectly and partially covers this territory--and that is about it.

In reality, this book is an extensive usability evaluation techniques book (and from that aspect it appears to be a very good one) that also includes information on user research techniques and a chapter on prototyping. This is not a comprehensive user experience design text and I would not recommend it as such given that such critical content is absent. I would go as far as to say that students using this book and no other would come away dangerously misguided about what is required to create truly good user interfaces and user experiences.

Another reader that I discussed this with acknowledged that it is troubling that IA is missing in both name and form but encouraged me to appreciate that the book is pretty good at everything else it covers and great at many. I don't want to throw the baby out with the bathwater, but that seems a bit like saying that we should appreciate an anatomy text for its brilliant coverage of the nervous system, muscles, and organs, and overlook the fact that the skeleton is missing. And that's why I feel that this book can't warrant even a 3 star review.
5 of 5 people found the following review helpful
5.0 out of 5 stars Grab this book! 10 Sep 2012
By Ravi krishnamoorthy - Published on
Format:Kindle Edition|Verified Purchase
In a world where user experience is often regarded as an after-thought or a "nice to have," this book really makes the case for a comprehensive and integrated approach to building interactive systems. If you want to convince someone on your team about the importance of user experience, you will find many talking points in this book. If you yourself want to learn about user experience, and why it is absolutely essential, buy this book.

Much of user experience in practice is at the overlap of psychology, design, and software engineering. A lot of UX books are heavy on the psychology side, and speak to an academic audience. Talking about abstract theories from psychology may not translate well among the software development team. This book helps bridge that gap by talking about UX in a common sense way. The book presents Wheel, a process to "ensure a quality user experience" in a systematic software-engineering-like that developers can relate to and apply.

Try this: When you run into a UX challenge at work, don't pull the book off the shelf... but really think of how YOU would approach that problem. THEN go back and read the book. You will see how much it rings true. You would digest the material and remember it better, that way. If you just read it cover to cover without a real problem to solve in your mind, you might not feel the true impact of the book. You might think "yeah - what's the big deal about a bunch of post-it notes on a wall or sketching dozens of design ideas when only one will be used?" But if you tried approaching the problem yourself first, you'd appreciate the value of the methods suggested in the book.

Actionable, practical, down-to-earth advice for students and practitioners, with some humor too! GRAB THIS BOOK!
8 of 10 people found the following review helpful
3.0 out of 5 stars Not recommend for the UX designer army of one. 2 May 2013
By PeteTheVolcano - Published on
I'm a UX designer who is typically employed as the sole UX designer or consultant in the organization. This book was just way too deep in the weeds for my purposes. The writing is very academic and having learned my trade through practice and not formal education I found myself having to look things up every now and again. That being said I learned some new stuff, but I'm not sure the pain to benefit was justified. I didn't want to abandon the book entirely (all 900 pages of it) so I ended up just reading the intros and diving deeper into each section if I found it relevant. Ultimately for the 'typical' ux designer in medium to small organizations I would say look elsewhere unless you're seriously bored. For students or practitioners in a large formally structured production environment this would be a win.

Oh, and if you'd like to get a solid high level read of the book I highly recommend the following link. It has excerpts from each major section heading:
3 of 3 people found the following review helpful
5.0 out of 5 stars Outstanding & Practical for Business and UX Practioners 5 Jun 2012
By Jeff Janis - Published on
Since working in a UX Research and Usability group in a large company since 1997, I've often wondered who will write the ultimate practical guide to ensuring a great user experience. The UX Book is it: sound UX guidelines and principles that are not pure academia even though it is developed as a solid university course. Rex Hartson and Pardha Pyla wrote this book based on their years of teaching the principles and putting them into practice with plenty of feedback from students and colleagues.

I've read many other Human Factors, design, and User Experience books over the years that cover topics in detail. However, Rex and Pardha pulled everything together under one roof and explained how UX can and should work in the real world. They covered the spectrum from UX guidelines, to working within the Agile process usability testing, prototyping, contextual inquiry, design ideation, mental models, etc.

The UX Book covers every topic with examples, definitions, guest commentaries, exercises, and useful/usable explanations. I like the visuals provided - from sketches and pictures to tables that easily explain the concepts to anyone. I often use their info in this book to explain to business and Information Technology people what a concept means, why it is important to our business success, and how it can be implemented. This book bridges that gap between UX design and software engineering.

I find myself agreeing with Rex and Pardha as I consult with our project teams on their UX design projects and especially after years of facilitating usability testing with thousands of users. I've taught classes in our company since 2010 and found myself saying aloud while reading through the chapters, "That's what I've said in class and to our teams!" At the same time, I've discovered fresh ways of explaining concepts I've known for years and The UX Book has also filled in gaps in my knowledge.

I hope that anyone who works in creating the User Experience such as interaction designers, human factors researchers, business requirements analysts, project managers, and developers reads this book which should become the standard teaching tool in companies and universities. Anyone who professes to know what UX is about will find new and exciting ideas that they may have overlooked.

Congrats, Rex and Pardha! Well done and thanks for giving us web site for additional material.
Were these reviews helpful?   Let us know
Search Customer Reviews
Only search this product's reviews

Customer Discussions

This product's forum
Discussion Replies Latest Post
No discussions yet

Ask questions, Share opinions, Gain insight
Start a new discussion
First post:
Prompts for sign-in

Search Customer Discussions
Search all Amazon discussions

Look for similar items by category