I bought this book to learn something about the man behind the legend of "broken windows" police management. In Chapter 14 he summarises his philosophy and approach. Perhaps I shouldn't have been surprised - good policing is good management: clarity of purpose; choosing and backing good people; removing people in the way; high quality data/intelligence; taking action; monitoring results; and communicating well.
The rest of Bratton's story is told well enough, and finishes at the point when he left the New York Police Department. It wasn't overly dramatised and frankly not particularly fascinating to read. I got a bit lost with all the names through his career because there wasn't enough space to flesh out many personalities.
What did take me a little by surprise was the amount of upward management, politicking and ego involved in his career. It seems to me that anyone who succeeds in being appointed to lead a major police department in the USA must have unshakable ambition, an ego the size of a small planet, and a PhD in Machiavellian techniques. Even so, having the qualities to get the job are quite different from having the ability to keep a Police Commissioner's job and make a positive difference when in it.
I can't say the book excited or amazed me, but I got a lot out of it. It's a useful insight into a different world.