Like some of the other reviewers, I bought this on the strength of some promotional newspaper excerpts and as a customer of a relatively unique business. What a waste of time and money.
Poorly structured and translated, I have no idea what the writer's overall point is. What is clear to me is that the writer seems to think that some pretty basic business and retail ideas (on volume, pricing, sourcing and logistics, for example) used in businesses throughout the world were invented at Ikea. Is Ikea the only place that he has worked I wonder ?
This is the first Amazon review that I committed the time to writing, motivated by the fact that this is simply the worst written book, with the weakest content, that I have ever read. If, like me, you are of the 'I've started, so I'll finish' persuasion when it comes to books, then just don't buy it. The disappointment of the turgid early chapters does not improve.