The Trainer′s Balanced Scorecard
The balanced scorecard far exceeds typical measurements, evaluations, and ROI methods. This dynamic method offers guidelines and tools that show trainers how to measure key value indicators, link the scorecard to overall organizational strategy, and effectively communicate learning results to management.
Written by Ajay M. Pangarkar and Teresa Kirkwood, two leading experts in the field, and endorsed by Dr. David Norton, founder of the Balanced Scorecard, this book offers a comprehensive guide for effectively measuring the things that really matter, to be more strategically aligned with organizational objectives, and shows how to appropriately convey learning results to management in a common language. The Trainer′s Balanced Scorecard includes a powerful collection of ready–to–use or customizable tools, forms, worksheets, templates, sample scorecards, training exercises, assessments, and job aids, available to download from the accompanying website.
In addition, the book is filled with real–world illustrative case studies on how many organizations (Arcelor Mittal Dofasco, Infosys, TD Bank, BCE, United Way, Canadian Physiotherapy Assoc., and The Society of Management Accountants of Canada) integrated learning strategy into their corporate balanced scorecard.
Praise for The Trainer′s Balanced Scorecard
"Training leaders, instructional system designers, curriculum developers, e–learning programmers, trainers, technical writers anyone involved in knowledge/skill/attitude transfer that needs strategic thinking, connecting it with training, and applying through strategic business partnering will benefit from The Trainer′s Balanced Scorecard."
Wes Parker, national curriculum manager, Verizon Wireless
"Learning without strategy is a missed opportunity. This book will help you design, align and apply the type of training that transforms people and organizations."
Tim Sosbe, editor, Training Industry Quarterly
"When a learning organization links itself to their organizational Balanced Scorecard, they will not only ensure they add value to the business but be able to demonstrate it. This book will show you how to do just that."
Toni Hodges DeTuncq, author, Linking Learning and Performance
Ajay M. Pangarkar, CTDP, learning strategist, speaker and author, is president of CentralKnowledge, a strategic learning solutions company focused on the business and strategy side of workplace learning and performance improvement through conventional and e–learning approaches. His focus is ensuring workplace learning interventions are always aligned with an organization′s business and strategic objectives. He can be reached at email@example.com.
Teresa Kirkwood, CTDP, learning strategist, speaker, and author, is vice president of CentralKnowledge. She is recognized for her experience in helping companies implement innovative learning methodologies, develop strategic learning interventions, train new trainers and subject experts, and support those with responsibilities for managing the learning function. Teresa can be reached at firstname.lastname@example.org.