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The Trainer's Balanced Scorecard: A Complete Resource for Linking Learning to Organizational Strategy: A Complete Resource for Linking Learning and ... Strategy (Essential Knowledge Resource) Paperback – 20 Mar 2009


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Product details

  • Paperback: 420 pages
  • Publisher: John Wiley & Sons; 1 edition (20 Mar. 2009)
  • Language: English
  • ISBN-10: 0787996580
  • ISBN-13: 978-0787996581
  • Product Dimensions: 20.4 x 1.9 x 23.5 cm
  • Average Customer Review: 4.0 out of 5 stars  See all reviews (1 customer review)
  • Amazon Bestsellers Rank: 1,818,564 in Books (See Top 100 in Books)
  • See Complete Table of Contents

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Product Description

From the Back Cover

The Trainer′s Balanced Scorecard

The balanced scorecard far exceeds typical measurements, evaluations, and ROI methods. This dynamic method offers guidelines and tools that show trainers how to measure key value indicators, link the scorecard to overall organizational strategy, and effectively communicate learning results to management.

Written by Ajay M. Pangarkar and Teresa Kirkwood, two leading experts in the field, and endorsed by Dr. David Norton, founder of the Balanced Scorecard, this book offers a comprehensive guide for effectively measuring the things that really matter, to be more strategically aligned with organizational objectives, and shows how to appropriately convey learning results to management in a common language. The Trainer′s Balanced Scorecard includes a powerful collection of ready–to–use or customizable tools, forms, worksheets, templates, sample scorecards, training exercises, assessments, and job aids, available to download from the accompanying website.

In addition, the book is filled with real–world illustrative case studies on how many organizations (Arcelor Mittal Dofasco, Infosys, TD Bank, BCE, United Way, Canadian Physiotherapy Assoc., and The Society of Management Accountants of Canada) integrated learning strategy into their corporate balanced scorecard.

Praise for The Trainer′s Balanced Scorecard

"Training leaders, instructional system designers, curriculum developers, e–learning programmers, trainers, technical writers anyone involved in knowledge/skill/attitude transfer that needs strategic thinking, connecting it with training, and applying through strategic business partnering will benefit from The Trainer′s Balanced Scorecard."
Wes Parker, national curriculum manager, Verizon Wireless

"Learning without strategy is a missed opportunity. This book will help you design, align and apply the type of training that transforms people and organizations."
Tim Sosbe, editor, Training Industry Quarterly

"When a learning organization links itself to their organizational Balanced Scorecard, they will not only ensure they add value to the business but be able to demonstrate it. This book will show you how to do just that."
Toni Hodges DeTuncq, author, Linking Learning and Performance

About the Author

Ajay M. Pangarkar, CTDP, learning strategist, speaker and author, is president of CentralKnowledge, a strategic learning solutions company focused on the business and strategy side of workplace learning and performance improvement through conventional and e–learning approaches. His focus is ensuring workplace learning interventions are always aligned with an organization′s business and strategic objectives. He can be reached at ajayp@centralknowledge.com.

Teresa Kirkwood, CTDP, learning strategist, speaker, and author, is vice president of CentralKnowledge. She is recognized for her experience in helping companies implement innovative learning methodologies, develop strategic learning interventions, train new trainers and subject experts, and support those with responsibilities for managing the learning function. Teresa can be reached at teresak@centralknowledge.com.


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Format: Paperback
Forward-thinking companies want to be learning organizations now that specialized work skills are the new currency and knowledge workers rule. Workplace learning experts Ajay Pangarkar and Teresa Kirkwood teach corporate trainers how to use the balanced scorecard (BSC) approach to develop and measure learning programs that support their companies' strategic objectives and, thus, win executive support. Despite the book's occasionally faulty editing, getAbstract recommends this practical manual to learning and HR professionals. It will help them apply BSC metrics to training programs that will help their companies compete.
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Most Helpful Customer Reviews on Amazon.com (beta)

Amazon.com: 3 reviews
6 of 7 people found the following review helpful
Can't Rate if You Can't Read 27 Oct. 2011
By kimoJim - Published on Amazon.com
Format: Kindle Edition Verified Purchase
This book is very poor quality. Most of the graphs and charts cannot be read even if you zoom. They post a website where you can download your charts and graphs and when you go to the site it displays as an error. I tried to find a place on Amazon's website to get a refund but they do not make it easy to report a digital book quality problem. Make sure you you check the books before you buy.

Amazon please make it easy to complalin about the quality of your e-books. I will not buy an Amazon e-book again until this problem is corrected.
2 of 2 people found the following review helpful
Professional plan for building your learning program with a balanced scorecard approach 20 Dec. 2012
By Rolf Dobelli - Published on Amazon.com
Format: Paperback
Forward-thinking companies want to be learning organizations now that specialized work skills are the new currency and knowledge workers rule. Workplace learning experts Ajay Pangarkar and Teresa Kirkwood teach corporate trainers how to use the balanced scorecard (BSC) approach to develop and measure learning programs that support their companies' strategic objectives and, thus, win executive support. Despite the book's occasionally faulty editing, getAbstract recommends this practical manual to learning and HR professionals. It will help them apply BSC metrics to training programs that will help their companies compete.
1 of 1 people found the following review helpful
Good read. Glad to see this approach in detail 1 Aug. 2014
By Gordon Johnson - Published on Amazon.com
Format: Paperback
I like this fresh approach for quantifying the value of the training organization. For years, learning and development people have been beating their heads against the wall trying to measure the true ROI of learning. In my experience, it's not possible, without spending crazy amounts of money on the actual measurements. That's why I like this approach. It's more about linking training with business objectives. Good stuff!
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