The author defines a specific measurable standard for each aspect of the training function. The book is divided into three sections: creating/adapting training programmes; preparing them; and animating (delivering) them. It is for use by trainers and also by their bosses as a performance appraisal aid. Author John Townsend is a leading force in the training sector. Via his Master Trainer Institute located outside Geneva, train-the-trainer workshops are delivered to HR professional worldwide.