Enter your mobile number or email address below and we'll send you a link to download the free Kindle App. Then you can start reading Kindle books on your smartphone, tablet, or computer - no Kindle device required.

  • Apple
  • Android
  • Windows Phone
  • Android

To get the free app, enter your e-mail address or mobile phone number.

Kindle Price: £6.33

Save £10.66 (63%)

includes VAT*
* Unlike print books, digital books are subject to VAT.

These promotions will be applied to this item:

Some promotions may be combined; others are not eligible to be combined with other offers. For details, please see the Terms & Conditions associated with these promotions.

Deliver to your Kindle or other device

Deliver to your Kindle or other device

Flip to back Flip to front
Audible Narration Playing... Paused   You are listening to a sample of the Audible narration for this Kindle book.
Learn more

The Thank You Economy (Enhanced Edition) Kindle Edition with Audio/Video

4.5 out of 5 stars 18 customer reviews

See all formats and editions Hide other formats and editions
Amazon Price
New from Used from
Kindle Edition
"Please retry"
Kindle Edition with Audio/Video, 8 Mar 2011
£6.33

Length: 256 pages Word Wise: Enabled
  • Due to large size of this book, please connect your device to WiFi to download.
  • Kindle Edition with Audio/Video: Audio/Video content is available on Kindle Fire, Kindle Fire HD, iPad, iPhone, and iPod touch devices.

Get a Free Kindle Book
Between now and 26 February 2016 you can earn a free Kindle Book by simply downloading and registering the free Kindle reading app, buying a Kindle Book, or buying a book. Learn more
Get a £1 credit for movies or TV
Enjoy £1.00 credit to spend on movies or TV on Amazon Video when you purchase any Amazon Kindle ebook from the Kindle Store (excluding Kindle Unlimited, Periodicals and free Kindle ebooks) offered by Amazon.co.uk. A maximum of 1 credit per customer applies. UK customers only. Offer ends at on Friday, 26 February, 2016. Terms and conditions apply

Product Description

From the Back Cover

If this were 1923, this book would have been called "Why Radio Is Going to Change the Game" . . .

If it were 1995, it would be "Why Amazon Is Going to Take Over the Retailing World" . . .

The Thank You Economy is about something big, something greater than any single revolutionary platform. It isn't some abstract concept or wacky business strategy—it's real, and every one of us is doing business in it every day, whether we choose to recognize it or not. It's the way we communicate, the way we buy and sell, the way businesses and consumers interact online and offline. The Internet, where the Thank You Economy was born, has given consumers back their voice, and the tremendous power of their opinions via social media means that companies and brands have to compete on a whole different level than they used to.

Gone are the days when a blizzard of marketing dollars could be used to overwhelm the airwaves, shut out the competition, and grab customer awareness. Now customers' demands for authenticity, originality, creativity, honesty, and good intent have made it necessary for companies and brands to revert to a level of customer service rarely seen since our great-grandparents' day, when business owners often knew their customers personally, and gave them individual attention.

Here renowned entrepreneur Gary Vaynerchuk reveals how companies big and small can scale that kind of personal, one-on-one attention to their entire customer base, no matter how large, using the same social media platforms that carry consumer word of mouth. The Thank You Economy offers compelling, data-driven evidence that we have entered into an entirely new business era, one in which the companies that see the biggest returns won't be the ones that can throw the most money at an advertising campaign, but will be those that can prove they care about their customers more than anyone else. The businesses and brands that harness the word-of-mouth power from social media, those that can shift their culture to be more customer-aware and fan-friendly, will pull away from the pack and profit in today's markets.

Filled with Vaynerchuk's irrepressible candor and wit, as well as real-world examples of companies that are profiting by putting Thank You Economy principles into practice, The Thank You Economy reveals how businesses can harness all the changes and challenges inherent in social media and turn them into tremendous opportunities for profit and growth.

About the Author

Gary Vaynerchuk is an entrepreneur, tech investor, and CEO of one of the fastest-growing digital agencies in the world. Host of The #AskGaryVee Show, Gary has been named to both Crain’s New York Business’s and Fortune magazine’s 40 Under 40 lists, as well as Business Week’s list of the top 20 people every entrepreneur should follow on social media. He lives in New York City.


Product details

  • File Size: 468 MB
  • Print Length: 256 pages
  • Publisher: HarperCollins e-books (8 Mar. 2011)
  • Sold by: Amazon Media EU S.à r.l.
  • Language: English
  • ASIN: B003YL4M74
  • Text-to-Speech: Enabled
  • X-Ray:
  • Word Wise: Enabled
  • Enhanced Typesetting: Not Enabled
  • Average Customer Review: 4.5 out of 5 stars 18 customer reviews
  • Amazon Bestsellers Rank: #182,424 Paid in Kindle Store (See Top 100 Paid in Kindle Store)
  •  Would you like to give feedback on images or tell us about a lower price?


Customer Reviews

4.5 out of 5 stars
Share your thoughts with other customers

Top Customer Reviews

Format: Hardcover
According to the French expression, "plus ça change, plus c'est la même chose" (the more things change, the more they stay the same). Marketing consultant Gary Vaynerchuk sees truth in these words. He argues that your great-grandparents probably knew the value of nurturing personal relationships with their customers, but their wisdom vanished when big corporations grew and managers found it more cost-effective to ignore customer concerns. Social media have changed all that, giving marketers the welcome opportunity to connect with current and potential customers in a manner unseen for several generations. If your customers like you, they'll use Facebook, Twitter, LinkedIn and other networks to sing your praises. If they don't like you, they'll spread that news just as quickly. Vaynerchuk's book might not be revolutionary, but it's a thought-provoking addition to the discourse on social media, and a light, well-argued, entertaining read filled with real-world examples. getAbstract heartily recommends it to managers, employees and customers - to everyone who expects open, honest and caring relationships in their business dealings.
Comment 2 of 2 people found this helpful. Was this review helpful to you? Yes No Sending feedback...
Thank you for your feedback.
Sorry, we failed to record your vote. Please try again
Report abuse
Format: Kindle Edition with Audio/Video
I loved this book. Most social media books give a hum-drum of social media history and tell you much of the same things that everyone else tells you. There's some differentiation, but after reading Gary's book, I think they really miss the point.

Gary Vaynerchuk seems to have a real grasp on the real trend of what's happening in the social media revolution. The best advice I've ever received is regarding change is to ignore the technology and understand the fundamental human need that's being met. Gary does this. Social media is a way for us to engage and not just find another media to spam people with our messaging and advertising, and that's the heart of the message of this book - as I understand it.

People aren't stupid, and they don't care what you say about yourself; they want proof that what's on the label is real. No amount of hype will do this. Engagement and content will. True service, not lip service. Social media gives us the platform to value people as people, to let people see what we're really all about, and to spread the word about it.

But Gary goes further and gives you strong examples of how to combine social media with other means to create strategies that have true impact on those you're trying to reach and on what you want to accomplish. While the book doesn't have the step-by-step methodology that some want; if it did, we'd lose the essence of substance and transparency that is the heart of what social media is all about.
Comment 1 of 1 people found this helpful. Was this review helpful to you? Yes No Sending feedback...
Thank you for your feedback.
Sorry, we failed to record your vote. Please try again
Report abuse
Format: Kindle Edition Verified Purchase
Lots of words - but little information.

Okay for bed-time reading as it will send you asleep.

Fairly boring, Gary doesn't say much in it. I have the Kindle edition and I have made hardly any highlights in it - far less than in any other book I own.

I would recommend that you don't buy this book, just watch his video podcasts instead.
Comment 9 of 10 people found this helpful. Was this review helpful to you? Yes No Sending feedback...
Thank you for your feedback.
Sorry, we failed to record your vote. Please try again
Report abuse
Format: Hardcover
The Thank You Economy is a fantastic insight into how social media is changing the way businesses can interact with their customers. A must read for any marketer or business owner and well worth the time to any keen mind.
Comment 3 of 3 people found this helpful. Was this review helpful to you? Yes No Sending feedback...
Thank you for your feedback.
Sorry, we failed to record your vote. Please try again
Report abuse
Format: Hardcover
I found The Thank You Economy amazing; a powerful concentration of detailed analysis of real life case studies combined with interesting suggestions about how to run a business in today's world of social media, networks and viral marketing. Quite reassuring when I found myself already sorted under some aspects of the TYE. I now passed it to my business partner and I am working at implemeting the bits that I wasn't already doing.
Comment Was this review helpful to you? Yes No Sending feedback...
Thank you for your feedback.
Sorry, we failed to record your vote. Please try again
Report abuse
Format: Hardcover
In recent years, an avalanche of research data generated from marketplaces throughout the world reveals that when asked to identify what is most important to them, workers and customers identify "feeling appreciated" as being either #1 or #2.

Re-read that sentence and you will understand what Gary Vaynerchuk has in mind when observing "we have entered a new era in which developing strong consumer relationships is pivotal to a brand or company's success." The challenge is to create an at points of contact with each consumer an emotionally charged interaction because the cultural changes social media have ushered in "are already having a big impact on marketing strategies, but eventually, companies that want to compete are going to have to change their approach to everything, from their hiring practices to their customer service to their budgets. Not all at once, mind you. But it will have to happen, because there is no slowing down the torpedo-like speed with which technology is propelling us into the "Thank You Economy."

Long ago, Southwest Airlines' then chairman and CEO, Herb Kelleher explained his company's sustained success this way: "We take good care of our people, they take good care of our customers, and then our customers take good care of our shareholders." In the "Thank You Economy," appreciation is the coin of the realm. The aforementioned "emotionally charged interaction" involves two components: an employee who appreciates a customer or (yes) another employee and the person who feels appreciated.

Throughout his lively and eloquent narrative, Vaynerchuk inserts a number of insights that caught my eye.
Read more ›
Comment 2 of 3 people found this helpful. Was this review helpful to you? Yes No Sending feedback...
Thank you for your feedback.
Sorry, we failed to record your vote. Please try again
Report abuse

Most Recent Customer Reviews


Customer Discussions