'Our work with Gerry increased understanding across our team... The result is a significant improvement (+20%) in our customers' ability to find what they need in Pinpoint.' Peter Horsman, Global Site Management Lead for Microsoft Pinpoint 'Gerry's customer-centric approach to website development has helped us reshape and dramatically improve Cisco's Partner Central.' Luanne Tierney, Vice President, Worldwide Partner Marketing, Cisco 'We have used Gerry's real customer-centric approach to improve the ability of our employees to solve frequently performed tasks - in one area more than a 50% improvement was achieved.' Gabriel Olsson, e-Communications Director, Tetra Pak
About the Author
Gerry McGovern is the author of several influential books, including Killer Web Content (A & C Black, 2006). He is a sought-after speaker at international conferences on Web content management and has worked with many leading organisations, such as Microsoft, Hewlett-Packard and Aer Lingus.