Egan’s The Skilled Helper is a classic resource, practical and outcome-oriented, for those of us involved in the helping professions (not only counselling but also related fields such as life coaching.) As a student who has mostly been exposed to the Rogerian, client-centred model of counselling, I am interested by Egan’s pragmatic approach, where empathy is not seen to be an end in itself but, in the later stages of the helping process, becomes secondary to the search for desirable outcomes. Egan’s discussion of the "shadow side" of helping, where good intentions can have poor results, is also highly useful.