Part I: LAYING THE GROUNDWORK. 1. The Ingredients of Successful Helping. 2. The Helping Relationship and the Values That Drive It. Part II: THE THERAPEUTIC DIALOGUE: COMMUNICATION AND RELATIONSHIP-BUILDING SKILLS. 3. Empathic Presence: Tuning In and Listening. 4. Empathic Responding: Working at Mutual Understanding. 5. The Art of Probing and Summarizing. 6. Facilitating Client Self-Challenge: From New Perspectives to New Behavior. 7. Helper Self-Challenge. Part III: THE SKILLED HELPER PROBLEM MANAGEMENT AND OPPORTUNITY-DEVELOPMENT APPROACH TO HELPING. 8. An Introduction to the Problem-Management Process. 9. Help Clients Tell Their Stories: Stage I, Task I-A. 10. The Real Story and The Right Story: Stage I, Task I-B and Task I-C. 11. Designing for the Future: Stage II, Task II-A. 12. Goals, Outcomes, Impact: Stage II, Task II-B and Task II-C. 13. Planning the Way Forward: Stage III, Task III-A, Task III-B, and Task III-C. 14. Implementation: Making It All Happen.
About the Author
Gerard Egan, Ph.D., is Emeritus Professor of Psychology and Organizational Studies at Loyola University of Chicago. He has written over a dozen books and currently writes in the areas of communication, counseling, business and organization effectiveness, management development, leadership, the management of innovation and change, and organization politics and culture. He also conducts workshops in these areas both in the United States and abroad and is a consultant at a variety of companies and institutions worldwide.