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In this opening chapter, I briefly illustrate the need for facilitation, define group facilitation, and give an overview of the Skilled Facilitator approach. Read the first page
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Front Cover | Copyright | Table of Contents | Excerpt | Index | Back Cover
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C.E.Vajko (c.ernie@worldnet.att.net) March 14, 1999.
The author integrates the theory and practice of group facilitation in a simple and structured sequence. A work that could serve both the practitioner and the practical scholar. The book includes examples of how to and how not to apply the principles of practice in a mentorship program. It includes examples of effective and ineffective facilitation. The examples of actual dialogue given by the author give the reader an excellent insight to how some facilitators intervene. Step by step instructions for group facilitation, and resources that can be used effectively between facilitator and client are given. The book is strong in group facilitation principles to improve problem solving and decision making.
Managers of group and/or organizations, group consultants, facilitators, or those that want to become facilitators or organization development consultants could benefit from this book. Basically this book is for anyone that wants to improve their professional effectiveness in any field.
The book addresses an area that is important for mentors as well as facilitators working with large groups of people. Communication, conflict management, problem solving, decision making, boundary management, motivating task, clear goals, are just a few of the areas that are covered. I found this book delivers what it promises. I give it a 5 star.
That said, if you are a facilitator looking to improve your skills, combine theory and practice or simply go back to the basics of what makes some facilitators great, this is your book.
Also, if you are a manager who really wants to become an effective facilitator/mentor, this is your book. But don't think that you can simply read the material and be more effective. The ideas and theory will take practice. Luckily, the book also gives many examples to make the ideas and theories practical and concrete.
As I said, I bought it to become better at selling professional facilitation. It gave me that and much more. I will keep it as an invaluable resource and make sure all of my facilitators utilize the practices described in detail.
In the heart of Schwarz's book are seven chapters on intervening effectively in groups. In those chapters, he advises the reader on, among other things, how to intervene, meeting management, group problem-solving, following ground rules, and dealing with emotions. He closes with wisdom on serving as a facilitator in your own organization and on the facilitative leader. His opening sections on how facilitation helps groups achieve their goals and establishing the foundation for facilitation lay the groundwork for his later chapters.
In the opening chapters, he includes two models worth mentioning. In his "group effectiveness model" (p.23), Schwarz shows how group processes (the primary concern of the facilitator) interact with group structure and organizational context to contribute to a group effectiveness. Group effectiveness is assessed through three criteria: (1) The group's services or products meet or exceed the expectations of the clients; (2) The processes and structures used to deliver services or create products enhance the group's capacity to work together; and (3) The group's experience is satisfying, not frustrating, for the group's members. In the second noteworthy model, Schwarz presents the "diagnosis-intervention cycle" (p. 68). In this cycle, there are three diagnostic steps and three intervention steps. In the diagnostic phase, the facilitator observes behavior, infers meaning and decides whether to intervene. In the intervention phase, s/he describes observations, test her/his inferences, and helps the group decide whether and how to alter behaviors. Understanding and using these models are critical for effective facilitation.
For the would-be facilitator or group leader, this book provides exactly what the subtitle promises.
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