The Six Sigma Way, Chapter 13
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Amazon.co.uk Review
Six Sigma is a data-driven management system with near-perfect performance objectives that has been employed to notable acclaim at leading corporations like General Electric. Its name is derived from the eye-catching statistical target of operating with no more than 3.4 defects per one million chances, but Peter Pande, Robert Neuman and Roland Cavanagh--associates in a firm providing Six Sigma implementation, training and management development services--contend its principles can be applied in businesses of all types to routinely reduce costs, improve productivity, increase market share, and achieve other positive results. The Six Sigma Way is their comprehensive self-help guide to adapting and using the system under various conditions. Its first two parts cover fundamentals and provide specific suggestions for aligning the process with individual needs and goals. (These include sections on balancing potential costs and benefits, clarifying objectives, and defining timeframes.) The final part, which comprises more than half the book, focuses on implementation through a detailed yet flexible five-step "roadmap" tied to a company's core processes, key customers, current performances, "high-potential improvement opportunities", and future practices. While the procedure is quite complex, diligent managers should be able to bring at least basic components to their organizations with the tools and techniques provided. --Howard Rothman, Amazon.com
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The Six Sigma Way is the second book this year looking at the hot new quality initiative. (Toronto Globe & Mail )
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First Sentence
THE MOST CHALLENGING question confronting business leaders and managers in the new millennium is not "How do we succeed?" Read the first page
Front Cover | Copyright | Table of Contents | Excerpt | Index | Back Cover
THE MOST CHALLENGING question confronting business leaders and managers in the new millennium is not "How do we succeed?" Read the first page
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Browse Sample PagesConcordance
Front Cover | Copyright | Table of Contents | Excerpt | Index | Back Cover
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Most Helpful Customer Reviews
21 of 23 people found the following review helpful
Format:Hardcover
Continual improvement is the key to survival in today's business climate, and as companies like GE and Motorola have proven, Six Sigma is a useful tool for ingraining the quest for perfection in an organization. After reading The Six Sigma Way, you'll probably be ready to jump out of your chair and immediately follow in these companies' footsteps by launching a Six Sigma initiative of your own. The authors, three consultants who teach firms to implement Six Sigma efforts, convincingly extol the money-saving and efficiency-enhancing virtues of the holistic approach. This book offers a lot of jargon and complex concepts, but the material is presented in easily understood charts and lists, and there are plenty of concrete examples. We at getAbstract.com recommend The Six Sigma Way to managers who have heard wondrous tales of Six Sigma, but would like a more down-to-earth explanation of how it can be used and the benefits it offers.
1 of 2 people found the following review helpful
Format:Hardcover
Whilst much of the theory in this textbook is synonymous with TQM, Six Sigma does seem to assert improvements to TQM theory such as: methods for defining dynamic customer requirements (VOC & Kano analysis); process design/re-deisgn (SIPOC); and a roadmap for implementation. However, Six Sigma's obsession with measuring every activity of every process in an entire organisation, combined with its goal of achieving near perfection (99.9997% yield and 3.4 DPMO), would be unsurmountable even to most progressive organisations. It is also unfortunate that this dogma implicitly presents itself as both the means and the end. The promulgation of six sigma rhetoric also reveals unspoken assumptions of scientific management, fast capitalism and instrumentalist rationality without adequate thought about egalitarian human resource values. The other flaw is that the rhetoric purports a model primarily designed for the manufacturing industry with insufficient thought about its application to a heterogenous service industry.
Notwithstanding the above criticisms, there is some practical advice and applicable techniques in this book which if one cherry-picks, could prove useful to organisations. Conclusion: Far too quantitative with an unmanageable emphasis on measurement and 'six sigma' performance
Notwithstanding the above criticisms, there is some practical advice and applicable techniques in this book which if one cherry-picks, could prove useful to organisations. Conclusion: Far too quantitative with an unmanageable emphasis on measurement and 'six sigma' performance
7 of 16 people found the following review helpful
Format:Hardcover
I saw this book at a fiend and I was immediately astonished. After a few hours I decided to purchase it via Amazon so I also possess a copy (although I preffer electonic files to save trees). I work for GE several years and I consider six-sigma one of the key elements that help GE to succeed in todays competitive markets. I also posses a number of trainings in the six-sigma methododology which took me several months in total. This book is a clear and consize reading which summarizes key building blocks in real perspective and I will use it as a quick guide in coaching others.
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