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Product Description
Business process outsourcing (BPO) is a $6 trillion global industry involving thousands of companies and millions of employees. Business process outsourcing (BPO) is one of the very few business tools available to managers with the power to fundamentally transform their organizations. Done on a global scale, BPO enables companies to simultaneously reengineer their existing operations, create a more flexible and adaptable organizational structure, and tap the best minds in the world to create an innovation explosion. For the first time ever, BPO's best-known expert and pioneer, Michael Corbett, who helped craft IBM's entry into the outsourcing business, details the opportunities presented by BPO as well as a plan for implementing and sustaining its benefits. The Outsourcing Revolution is written for executives and managers in organizations of any size who want to learn how BPO can improve their company's performance. More than a ""how-to"" book, it provides a comprehensive framework for decision making and action based on the real-life experiences of executives heading up successful initiatives for their companies today. Readers will learn how to: * Determine the value of BPO for any process. * Analyze risk, evaluate its potential impact, and use a range of techniques to reduce, eliminate, and manage that risk. * Identify, evaluate, and select the right partner or partners. * Turn contractor relationships into long-term, successful BPO relationships. * Transition people, processes, and technologies to the BPO state. * Identify, develop, and reward outsourcing managers. * Create new ways of doing business ahead of the competition. The Outsourcing Revolution features case studies detailing how specific companies planned, implemented, and are managing BPO. Results from surveys of more than 1,500 companies provide real data on what organizations around the world are doing and why, as well as what does and doesn't work.
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Customer Reviews
Most Helpful Customer Reviews
2 of 2 people found the following review helpful
Format:Hardcover
Author Michael F. Corbett boldly stakes out the territory for his book on outsourcing. As a consultant and as an advocate of the offshore outsourcing movement, he states plainly that he wants this to become the essential guidebook for anyone considering outsourcing. Impressively, he takes great strides toward achieving just that. Clearly written and easily readable, his book refutes exaggerated concerns about job loss while providing nuts and bolts advice on getting started, picking a leader for your outsource project design team, negotiating contracts and maintaining your relationship with your outsourcing vendor. He makes a sound case for a strategic approach to outsourcing as a potential primary driver of the global economy. We find that his comprehensive treatment of outsourcing issues makes this a must-read for anyone who seeks a better understanding of the outsourcing phenomenon, particularly executives thinking about dipping their toes into offshore waters.
1 of 1 people found the following review helpful
Format:Hardcover
Corbett is one of the leading advisors on outsourcing in business today. He has advised the US government on the subject and been responsible for promoting the use of outsourcing as a business strategy for over a decade now. His book is really a summary of his wisdom and experience in this marketplace. He looks a little at the history of strategic sourcing and then charges through the topic, detailing how to get it right in each chapter. It really is an easy to read book that is focused on the outsourcing professional and should be on the desk of all managers involved in outsourcing decisions.
Most Helpful Customer Reviews on Amazon.com (beta)
Amazon.com:
40 reviews
25 of 26 people found the following review helpful
Industry has Evolved Far Past This Book
7 Jan 2006
Format:Hardcover
I suggest you check out the outsourcing books that have come out since this one was published as outsourcing changes quickly and this one is dated and routine.
Already, better information is obtainable on current outsourcing blogs.
That happens with books though. If they are not re-released frequently and the subject matter is evolving, they fall behind as this book has done.
This book has been on my shelf for about a year and I was dismayed to learn as another reviewer mentioned before me, that the author is a for-profit consulting firm's owner who openly (verified on his site) charges outsourcing vendors to be listed in an "Outsourcing 100" listing an "application fee" of several hundred dollars and he will assure list placement if you pay him $10,000!!!!!
Sadly, its bad form and very unbiased but that is how the world turns.
The styles and intentions of Business-focused authors versus Academic-focused authors are very easy to spot. This is no exception.
Be prepared...You're being pumped to buy consulting, not make your own intelligent solutions.
On the positive side, you'll think about where you might have holes in your outsourcing strategy.
Already, better information is obtainable on current outsourcing blogs.
That happens with books though. If they are not re-released frequently and the subject matter is evolving, they fall behind as this book has done.
This book has been on my shelf for about a year and I was dismayed to learn as another reviewer mentioned before me, that the author is a for-profit consulting firm's owner who openly (verified on his site) charges outsourcing vendors to be listed in an "Outsourcing 100" listing an "application fee" of several hundred dollars and he will assure list placement if you pay him $10,000!!!!!
Sadly, its bad form and very unbiased but that is how the world turns.
The styles and intentions of Business-focused authors versus Academic-focused authors are very easy to spot. This is no exception.
Be prepared...You're being pumped to buy consulting, not make your own intelligent solutions.
On the positive side, you'll think about where you might have holes in your outsourcing strategy.
28 of 30 people found the following review helpful
Too much Theory - Not Enough Action
18 Sep 2005
Format:Hardcover
This book is good but I didn't like it as well as others because it doesn't deliver to the average manager or business owner. Too far over my head to really find the advice useful or applicable.
27 of 29 people found the following review helpful
I Confirm and Verify Last Review...This Book Was Disappointment
3 Oct 2005
Format:Hardcover
There are good outsourcing how-to books that came out in 2005...I have two. I also bought Corbett's book through Amazon and gave it to the local library for their community rummage sale as it couldn't be returned for my money back. The info is dated and the advice is too subjective.
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