From the Back Cover
The tools and knowledge you need to manage like a veteran from day one
Now that you've been promoted to manager, it's a whole new ballgame. From difficult employees to demanding bosses, you never know where your next problem is coming from. What you do know is that you'll be expected to solve that problem quickly and effectively.
The New Manager's Handbook explains the rules of this new game and gives you veteran tips and pointers for teaming with your employees to achieve extraordinary results. The two-dozen rules and guidelines in this communication-based guidebook will provide you with the knowledge and insights you need to:
* Turn average performers into leaders * Think strategically * Lead meetings that produce results * Give and get goal-oriented feedback * Delegate responsibility * Win over cynics * Prepare contingency plans * Motivate with praise * Provide direction * Speak with power * Review performance * Criticize with honesty and tact * Prepare employees for change * Network for further advancement
As a new manager, your success will be judged by the performance of others. Give yourself every opportunity to succeed and learn how to win the respect of both your employees and your supervisors, with the time-tested and field-proven techniques in The New Manager's Handbook.
You've been promoted to manager because you've done a great job and shown that you have a thorough understanding of your firm's products, services, and processes. Now, before you can build on the success you've achieved, you'll need to master the management skills and knowledge that lead to great performance by those in your work group.
The New Manager's Handbook provides you with two dozen lessons and insights for successfully handling the all-important "people" component of your new position. Providing you with concrete skills to successfully overcome the double challenge of managing and turning on the motivation of your employees while meeting the demands of your superiors, this no-nonsense leadership guide features:
- A three-step method for delivering feedback that helps employees understand your opinion and apply it successfully
- Specific words and phrases to use when providing constructive criticism, along with those to avoid at all costs
- Alliance-building methods for cooperating instead of competing with coworkers, listening for and responding to indirect requests for help, and more
- Three techniques for making bad news more palatable, by accepting responsibility and proposing specific solutions to overcome negative events
- Guidelines for achieving meaningful delegation, i.e., giving others the responsibility and authority to take on special duties that will contribute to the group's success
- Performance review strategies that will empower your employees and lead them to judge their own performance based on specifics and examples provided by you
- Communication skills--including voice tone, body language, and word choice--for always making your point without dominating every conversation
- Ways to prepare employees for change by articulating a fresh vision, presenting a range of potential outcomes, and clarifying possible benefits and rewards
- Actions for impressing your boss, from underpromising and overdelivering, to preparing answers in advance and mounting challenges behind closed doors
Rising to top in virtually any profession requires exceptional managerial skills. But before you can become a great manager you must first become a skilled communicator. The New Manager's Handbook will give you the communication skills and tools you need to establish a solid foundation as a manager and build from there to create a successful, satisfying, and profitable career.
About the Author
Morey Stettner is the editor of Executive Wealth Advisory and a renowned speaker and communication consultant. He has written more than a dozen business books and manuals, including Skills for New Managers, The New Manager's Handbook, and The Art of Winning Conversation.