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Product Description
Product Description
Provides a time-tested, flexible model for effective mediation in diverse environments and situations. Completely revised, this new, expanded edition provides a clear overview of mediation and conflict; a large 'Toolbox' section that details the skills and approaches used by professional mediators; and a final section that looks at informal mediation. A valuable resource for all working in corporations, government agencies, community organisations and schools.
About the Author
Jennifer E Beer is the author of the original Mediator's Handbook and helped develop Friends Conflict Resolution Programs' well-known mediation training course. She is the founder of JB Intercultural Consulting. Eileen Stief created FCRP's mediation program and training course 20 years ago. She is now a partner in PennACCORD Associates, a firm specialising in dispute resolution and conflict management. She is co-author of FCRP's School Mediation Trainer's Manual. Friends Conflict Resolution Programs is a program of the Philadelphia Yearly Meeting of the Religious Society of Friends (Quakers) and is one of the longest-running mediation programs in the United States.
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Customer Reviews
Most Helpful Customer Reviews
29 of 30 people found the following review helpful
Format:Paperback
This is a book for every mediator, new and experienced. It is well organized and covers both the theory and practice of mediation very well. Before every mediation, I review it, together with "Basic Skills for the New Mediator" by Allan H. Goodman. I consider both of these books valuable references.
27 of 28 people found the following review helpful
Format:Paperback
As a trainer of community mediators, I am often asked to suggest books on the subject. One book I definitely recommend is Jennifer Beer's Mediator's Handbook -- and it is also a book I often go back to myself. It's like having a smart, experienced and helpful colleague available whenever I want, whether for specific problem solving or for more general inspirational conversation!
7 of 7 people found the following review helpful
Format:Paperback
Having qualfied as a Mediator back in 2003 , the underlying "theory" behind Mediation that was so laboriously acquired during a three-day course is at worst soon forgotten , or at best hidden beneath the practical demands of time-pressured mediation.
It is always of benefit to stand back from the imperative of quickly assessing the issues dividing the parties , and to review and implement those skills that are so necessary to the success of mediation. This excellent handbook provides a easy-reference quide reminding the reader of the basics that a good mediator should possess ( e.g impartiality , listening, reality-testing etc) and provides practical examples in a conversational and absorbable style.
The advice in this book is timeless and culture-neutral and takes you back-to-basics in a way that is both enjoyable and simple.
It is always of benefit to stand back from the imperative of quickly assessing the issues dividing the parties , and to review and implement those skills that are so necessary to the success of mediation. This excellent handbook provides a easy-reference quide reminding the reader of the basics that a good mediator should possess ( e.g impartiality , listening, reality-testing etc) and provides practical examples in a conversational and absorbable style.
The advice in this book is timeless and culture-neutral and takes you back-to-basics in a way that is both enjoyable and simple.
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Most Recent Customer Reviews
Wow easy to read ideas and facts at your fingertips
I have just finished, using it in training, 'Lasagne without the Pasta please!' text and that was superb, this book The Mediator's Handbook is a worthy companion it is easy to... Read more
Published 5 months ago by David Jenkins
Thought-Provoking
Continuously in print for fifteen years, The Mediator's Handbook provides a time-tested, flexible model for effective mediation in diverse environments and situations. Read more
Published on 13 Jun 1999
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