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New to the Second Edition:
- Chapters 1 and 2 have been extensively revised and updated based on feedback from students.
- Chapter 3 on secondary research includes a new section on Internet research.
- Chapter 6 will be split into two chapters, one to focus on survey research procedures and the other to focus on questionnaire design.
- Chapter 7 will be revised to focus almost exclusively on conjoint analysis, a key tool.
- Chapter 9 will be deleted, and relevant material will be moved to other chapters.
- Chapter 10 will be expanded to include new topics such as forecasting
- An Instructors Resource on CD-ROM will be made available to lecturers adopting the book for course use. It contains PowerPoint slides, case questions, teaching notes for suggested cases that can be linked to the book, and a sample syllabus. (20051201)
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In such a way it covers secondary research, customer visits, focus groups, surveys, conjoints, and experimentation. It ends with some notes on usabilility.
Summarizing, excellent and brief introduction to market research, with a practical phocus. For somebody who wants to learn something about it or simply check that his/her company is using the tools correctly.
I bought this book when my boss assigned me a market research task that could determine company direction. He gave me the task because of my past work with surveys and usability testing. I wasn't comfortable flying by the seat of my pants on this one -- determining company direction isn't the same as determining what people didn't like about a Help system you created or determining what does and doesn't work well in a computer program's user interface.
So I bought this book, and I'm glad I did. McQuarrie minced no words in explaining what market research is and what market research can and can't do for you. He next helped me determine the real goal for my research, and showed me what market-research tools are best suited for achieving that goal. He even told me what tools *not* to use. He did all this in the first 35 pages. The rest of the book describes the tools in the box. I only read the chapters about the tools relevant to my task. Within two hours, I had learned exactly what I needed to know for success -- no more, and no less.
I especially appreciate McQuarrie's writing style, which Strunk and White would call "vigorous." He packs a lot of information into very few words.
Take note: McQuarrie explains that his book will help you determine what tools you should use and tell you the basics of using the tool. However, he cautions that you should hire specialists to actually use the tools, because there is a lot of specialized knowledge behind successfully using each one. If you're determined to use these tools yourself, McQuarrie tells you what other books to read to get started.
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