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The Managed Heart: Commercialization of Human Feeling Paperback – 13 Apr 2012

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Product details

  • Paperback: 339 pages
  • Publisher: University of California Press; 3rd Revised edition edition (13 April 2012)
  • Language: English
  • ISBN-10: 0520272943
  • ISBN-13: 978-0520272941
  • Product Dimensions: 14 x 2 x 21 cm
  • Average Customer Review: 5.0 out of 5 stars  See all reviews (2 customer reviews)
  • Amazon Bestsellers Rank: 29,667 in Books (See Top 100 in Books)
  • See Complete Table of Contents

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Product Description

Review

"A worthy study of the high, and often hidden, personal costs that people in certain occupations pay for agreeing to treat their feelings as merchandise." --"San Jose Mercury News --This text refers to an out of print or unavailable edition of this title.

About the Author

Arlie Russell Hochschild is a Professor of Sociology at the University of California, Berkeley. She is the author of three New York Times Book Review Notable Books of the Year, including The Second Shift, The Managed Heart, and The Time Bind. She has received numerous awards and grants ranging from Fulbright and Guggenheim Fellowships to a three-year research grant from the National Institute of Public Health. Her articles have appeared in Harper's, Mother Jones, and The New York Times Magazine, among others. She lives in San Francisco with her husband, the writer Adam Hochschild; they have two sons

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Most Helpful Customer Reviews

By Maria on 17 April 2012
Format: Paperback Verified Purchase
For anyone interested in organisational behaviour, this is a great read. It looks at theory but also has real life examples. Easy read and very educational.
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By Sophia Brown on 10 Jan. 2013
Format: Kindle Edition Verified Purchase
Students and those interested in organizational behaviour and sociology would find this book most interesting or anyone that has worked in service work!
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Most Helpful Customer Reviews on Amazon.com (beta)

Amazon.com: 6 reviews
15 of 15 people found the following review helpful
exemplary emotions study 24 Feb. 2011
By suburban dissident - Published on Amazon.com
Format: Paperback
Arlie Hochschild's research often brings out the most interesting aspects of our mundane practices. Here, primarily by analyzing the experiences of airline stewardesses, Hochschild tackles the question of what happens when, in our hyper consumer culture, one's emotions become commodified, when our feelings become a product? For service industries - hence the stewardesses - Hochschild finds that it isn't just delivering drinks that is part of the product; it is also one's smile and positive attitude that is similarly included (no matter how much you might want to dump a drink on the guy in the second row). As one can likely imagine, emotional commercialization doesn't lead to the best of outcomes: burnout and an inability to parse out on-stage and off-stage emotions.

This book is great for those interested in sociology of emotions, the effects of modernizations and commercialization, and anyone hankering for another reason to not like consumer culture. For me, this book stands as a model for what good sociological writing can be like: insightful, entertaining and inspiring.
35 of 40 people found the following review helpful
Defines and highlights the effects of emotional labor. 15 Sept. 1998
By A Customer - Published on Amazon.com
Format: Paperback
Using the experiences of flight attendants, the author describes the stresses and effects of on-the-job "emotional labor". She also describes how dehumanizing such labor can be in an atmosphere of gender inequality, socioeconomic inequality, and the increasing rationalization of the workplace in the corporate pursuit of profits. An excellent and interesting read.
2 of 7 people found the following review helpful
but it's largely isolated from the useful parts of the book 13 Jan. 2015
By My Name Is Nobody - Published on Amazon.com
Format: Paperback Verified Purchase
An interesting book, focused rather too heavily on one industry (airlines) but backed up with solid research, and mostly free from pointless speculation. It does have a bit of Feminazi ranting, but it's largely isolated from the useful parts of the book.
2 of 13 people found the following review helpful
Good Book 26 Nov. 2012
By chol perez - Published on Amazon.com
Format: Paperback Verified Purchase
My doughter use thi book in the colleges and she think is great and help the students to learn the class.
0 of 12 people found the following review helpful
The Managed Heart 11 Jun. 2012
By Kindle Customer - Published on Amazon.com
Format: Hardcover Verified Purchase
I received this book and thank you for having it. This is one of the books I did not think I would find for such a reasonable price. Much appreciated.
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