Fabulous work on learning what rapport is, as well as how to establish rapport with just about anyone at anytime. The book not only is a useful guide for communication, but also acts as a great precursor to Bandler and Grinder's work 'The Structure of Magic' (or Frogs Into Princess or Trance-formations) as well as Ericksonian Hypnosis. Simple and well presented, Jerry Richardson explains different aspects of rapport in a clear and simple style with short and practicle chapters from simple pacing to dealing with resistence. Teaches you how to read body language and tools such as anchoring. An excellent book and highly reccomended for anyone thats looking for a place to start in the field of hypnotherapy or NLP.