The phrase lessons learned is such a common one, yet people struggle with developing effective lessons learned approaches. The Lessons Learned Handbook is written for the project manager, quality manager or senior manager trying to put in place a system for learning from experience, or looking to improve the system they have. The book is based on experience of successful and unsuccessful systems, and recognises the need to convert learning into action. For this to happen, there needs to be a series of key steps, and this book aims to guide the reader through these steps. The aim of the book is to provide a complete set of practical guidance to learning from experience, illustrated with case histories from the author, and from contributors from industry and the public sector.
Key Features: the book is a practitioner-level guide to the design and the mechanics of lessons learned processes; takes a holistic approach, tracking lessons from identification to reapplication; makes the case for the assignment of actions for learning. Readership: Professionals in knowledge management, organisational learning, quality management, and performance improvement. Also relevant for project management professionals.