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The Inclusion Imperative: How Real Inclusion Creates Better Business and Builds Better Societies [Paperback]

Stephen Frost
4.9 out of 5 stars  See all reviews (19 customer reviews)
Price: 19.99 & FREE Delivery in the UK. Details
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Book Description

3 Feb 2014

The Inclusion Imperative showcases the inspiring commitment to inclusion the London Olympic and Paralympic Games' organizing committee espoused, and details the techniques and frameworks that enabled it to truly deliver a 'Games for everyone' at London 2012. Diversity and inclusion expert, Stephen Frost, challenges preconceived ideas and strives to inspire professionals to tackle inclusion in their organizations with courage, creativity and talent. With highly relatable examples, The Inclusion Imperative constitutes the best argument to convince sceptics that real diversity and inclusion can deliver more engaged employees and customers, improved employee recruitment and retention, increase productivity and better group decision-making processes.

Real inclusion saves money and improves efficiency in the systems of an organisation, making the world a better place as a by-product. Building on concepts that include Diversity 3.0, detailed process journeys, and procurement governance, this is a must-read for HR and diversity officers frustrated with the guidance currently available, as well as for anyone who recognizes the legacy of the 2012 Games in fostering a tolerant and diverse society.

Frequently Bought Together

The Inclusion Imperative: How Real Inclusion Creates Better Business and Builds Better Societies + The Value of Difference: Eliminating Bias in Organisations + Lean In: Women, Work, and the Will to Lead
Price For All Three: 50.87

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Product details

  • Paperback: 352 pages
  • Publisher: Kogan Page (3 Feb 2014)
  • Language: English
  • ISBN-10: 0749471298
  • ISBN-13: 978-0749471293
  • Product Dimensions: 23 x 16.2 x 2 cm
  • Average Customer Review: 4.9 out of 5 stars  See all reviews (19 customer reviews)
  • Amazon Bestsellers Rank: 130,011 in Books (See Top 100 in Books)

More About the Author

Stephen J Frost was the first ever Head of Diversity and Inclusion for an Olympic Games - London 2012 (LOCOG). His team achieved unprecedented workforce inclusion across the 200,000 staff. With 9 per cent disabled, 40 per cent ethnic minority, 46 per cent female and 5 per cent LGBT staff, London 2012 saw mass participation by diverse groups. His team also pioneered new methods in procurement, achieving substantial cost savings and sourcing new innovative suppliers and ideas for the Games.

Before joining LOCOG, Frost was the first ever Director of Workplace programmes at the LGBT organisation Stonewall, establishing a LGBT leadership programme, the UK's first LGBT recruitment guide and developing the Workplace Equality Index. Most famous for recruiting the Royal Navy to the cause of gay equality, he worked with over 300 organisations to further inclusion.

He teaches at Harvard University, USA, Sciences Po, France and in organisations worldwide. He advises the International Paralympic Committee, Novartis, BP and the Governments of the United Kingdom and Singapore on inclusive leadership and diversity best practice and is author of The Inclusion Imperative.

Stephen is former Vice President of the CIPD (Diversity). He was a Hertford College Scholar at Oxford, a Fulbright Scholar at Harvard and is a Fellow of the Royal Society of Arts. In 2011, he was elected a Young Global Leader by the World Economic Forum and is the recipient of numerous prizes and honours. He is the new Director of Diversity and Inclusion for KPMG and a Visiting Fellow at Harvard University. He has achieved literally global recognition for his work and leadership on inclusion.

Product Description


"Phenomenal - I have never seen such a holistic, strategic and effective mandate for organisational change" (Iris Bohnet, Academic Dean, Harvard Kennedy School)

"One more sceptic converted, one more step to real inclusion, one step closer to improving the state of the world. I implore any senior executive who cares about wider society to read this book" (Klaus Schwab, Founder and Executive Chairman, World Economic Forum)

"This is the book on diversity we've all been waiting for. The fact it has never been undertaken before is an indictment on business. The fact it now can be applied, offers me hope." (Lord Paul Deighton, Commercial Secretary to the Treasury and former CEO, London 2012)

Book Description

This is the untold story of the social inclusion program behind the scenes at the world's greatest event, the 2012 Olympic Games, presenting a radically different method for organizations to implement successful 'Diversity and Inclusion' programs.

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Front Cover | Copyright | Table of Contents | Excerpt | Index | Back Cover
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Customer Reviews

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Most Helpful Customer Reviews
5 of 5 people found the following review helpful
5.0 out of 5 stars Inclusion Imperative 3 Feb 2014
Crikey, this really is a fresh take on the business case and quite remarkable to see how the worlds largest event was shaped so positively. Frost is a very clear writer and makes his point brilliantly. Make sure you dont miss your stop on the tube, its a brilliant read.
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3 of 3 people found the following review helpful
We were suppliers to the London 2012 Paralympic Games. This is really insightful book, it brought the Games alive for me and gave me a renewed appreciation for what went on behind the scenes in making the London 2012 Olympic and Paralympic Games so welcoming and inclusive. I learned a lot and recommend it, it's a great read.
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2 of 2 people found the following review helpful
By Claire
This book is an essential guide for any business who really wants to ensure they harness the talent and integrate includion as a essential platform for growth, creativity and inclusion within any business. The timing is apt and it is a brilliant insight into London 2012's journey to Games-time. As part of the 2012 team it gives me great pride to see the value all our work delivered in 2012 this book is an important part of our legacy. Brilliant work from all involved. A must buy for all to who wants to rmake a significant difference...
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2 of 2 people found the following review helpful
5.0 out of 5 stars An important book that needs to be read... 3 Feb 2014
Format:Paperback|Verified Purchase
The Inclusion Imperative - this is a great book that I really can't recommend highly enough. Leaders at all levels should read it, it's humorous, insightful and informative about a subject that we should all be so much better informed about. It's so good that Amazon has had to re-order stock meaning that you may have to wait a couple of days for it....
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2 of 2 people found the following review helpful
5.0 out of 5 stars Revealing and eye-opening 3 Feb 2014
As a "lay-person" regarding diversity and inclusion practices, I expected that my primary interest in this book would be experiencing the insider account of how the London Olympics were created. Indeed, Mr. Frost fills the book with numerous entertaining stories and revealing anecdotes around the behind-the-scenes goings-on leading up to the London Games, more than enough to justify the purchase price.

However, what the book taught me about "D&I" has permanently altered how I think about business. Mr. Frost illustrates in significant detail how business processes were redesigned from the ground up to foster diversity at the most fundamental level, in stark contrast to the manner in which I believe most people assume it must be done, as more of a post-hoc intervention applied to more conventional processes. Furthermore, he demonstrates how this can be accomplished in a way that aligns with and furthers the business objectives of the organization, rather than hindering them as a sort of extra cost -- again, not what one would expect.

The casual reader can definitely enjoy this book; but the professional reader is bound to discover much food for thought here, in enough detail to inspire more concrete ideas of how to apply these methods to one's own organization.
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2 of 2 people found the following review helpful
If a project like delivering the London Olympic and Paralympic Games in 2012 rose to the challenge of making inclusion a priority, there is no reason why that shouldn't be the case for any organisation. If you believe that then read this book, it will help you navigate a course for your own organisation. If you don't believe it, read this book anyway, you are bound to be inspired by the simplicity and practicality of some of the ideas.This is an opportunity to learn from someone that not only writes well about inclusion but has proven it can be delivered as well. A terrific book!
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2 of 2 people found the following review helpful
5.0 out of 5 stars A great read 3 Feb 2014
Anyone who is interested in both the topic of Diversity and Inclusion and gaining an insight into one of the most successful ever Olympic Games will find this book a must read. In particular it puts the case very well of the benefits to Business of having a pro-acive D&I policy.
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1 of 1 people found the following review helpful
By Laurent
I read The Inclusion Imperative with a great enthusiasm. The background is the back-stage story of building the London 2012 Olympics and Paralympics Games, which were described, by all accounts, as the most inclusive in history. But the book goes much further than a good story: It gives great insights about a radical impact-oriented approach to diversity and inclusion that business people and practitioners in the private or public sector will find very inspiring. I thought it was a good read and a very useful book.
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Most Recent Customer Reviews
5.0 out of 5 stars Business Critical
This is essential reading for all senior execs and anyone with an interest in how inclusion makes businesses more effective, innovative, competitive and just plain better. Read more
Published 4 months ago by S. Girdler
5.0 out of 5 stars A "must read" !
“The Inclusion Imperative” by Stephen Frost.
This book begins with clarity, develops its arguments lucidly and ends trenchantly: it is a “good read”—and a necessary one. Read more
Published 4 months ago by Jill Galloway
5.0 out of 5 stars A great example of a comprehensive D&I strategy
Stephen Frost's wonderful storytelling capabilities relays the many challenges of diversity and inclusion. Read more
Published 4 months ago by Dr. Sylvana Storey
5.0 out of 5 stars Real inclusion.....for your organization, your business, or your life.
With all the useless polemics about diversity, finally, here's a book that maintains the nobility of the imperative, while making the irrefutable organizational argument for what... Read more
Published 4 months ago by Marty Linsky
4.0 out of 5 stars Great summary of the case for Diversity
Both story and learning guide, this book is an inspiring case for diversity and inclusion in business. Useful for anyone who wants to explain the rationale behind this approach.
Published 5 months ago by Amazon Customer
5.0 out of 5 stars Covers it all
I have learned so much from this book and in particular the move from diversity to inclusion. I was looking forward to reading this because I was lucky enough to attend one of... Read more
Published 5 months ago by Kevin - London
5.0 out of 5 stars The complicated made to look easy
With the biggest show on earth being organised in London, it's quite amazing how LOCOG decided to do something different and not just pursue the safe route. Read more
Published 5 months ago by Pedro Dias Ferreira
5.0 out of 5 stars The Inclusion Imperative
If you weren't sure what value this could add to your business, then this is the book you need to read. Well written, and clearly and simply stated.
Published 5 months ago by Ken Owen
5.0 out of 5 stars Brilliant!
Stephen Frost writes with honestly, humour and clarity about the urgent necessity of expanding inclusivity in our workplaces, based partly on his experience working as Head of... Read more
Published 5 months ago by M. D. Flecknoe
5.0 out of 5 stars Relevant
Meaningful, timely and applicable. As someone who works in the private sector in an industry that lags in implementing new models for staffing, developing and promoting employees,... Read more
Published 5 months ago by Curious
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