"This book is a major milestone in our understanding of the science of improvement. It is destined to be a classic in the field. It offers leaders not only a comprehensive framework, but also dozens of useful specific suggestions for achieving new levels of quality and productivity." (Donald M. Berwick, Institute of Healthcare Improvement and author of Curing Health Care)
"The Improvement Guide is a rare jewel of a book packed with powerful ideas and knowledge; it should be required reading for every student and should be on every corporate bookshelf. This book fills a major void in the Quality literature by combining fresh insights, practical guidelines, and compelling examples on improvement in a captivating and easy–to–understand manner." (Paddy Meskell, senior vice president of human resources, Silver Diner Development, Inc.)
"The Improvement Guide provides a proven framework for quality as business strategy by linking improvement to methods of managing change. It clearly will assist leaders in making permanent improvements." (Robert Tusch, manager, Quality Development and Organizational Effectiveness, Exxon Chemical Company)
"The Conrad Company has been able to double its sales while reducing operating costs during the last five years. I attribute much of our success as an organization to the theories and methods discussed in this long overdue book. People who are interested in learning –– and in making improvements and money while having fun –– should take the time to study this material." (Robert Butts, president, The Conrad Company)
The Improvement Guide can be used by anyone in an organization to successfully integrate improvements into their system while achieving results in customer satisfaction, quality, lower costs, and productivity." (George Haefner, former president and CEO, Conegra Poultry Company)
--This text refers to an out of print or unavailable edition of this title.
From the Inside Flap
The Improvement Guide In today′s tumultuous global marketplace, making effective changes in how organizations are run has become more important than ever. Performance improvement continues to be a key focus for leaders in business, healthcare, education, and government concerned with long–term success and sustainability. Executives, managers, and workers need practical methods and techniques that produce lasting results. This second edition of the best–selling book, The Improvement Guide , offers an integrated approach to learning and improvement, one that is designed to deliver quick and substantial results. Using straightforward stories to illustrate core ideas, the expert authors introduce a flexible model for improving quality and productivity in diverse settings. They draw from research conducted in a variety of areas—manufacturing, healthcare, government, and schools—to present a practical tool kit of ideas, examples, and applications. Since the book was first published more than a decade ago, the authors have expanded the use of their Model for Improvement¿through work on improvement efforts at multinational companies as well as in different industries such as healthcare and public agencies. This thoroughly revised and updated edition includes new information that shows how to accelerate improvement by spreading changes across multiple sites—for example, spreading improvements in cardiac care across multiple hospitals; spreading set–up efficiencies across multiple manufacturing sites; or spreading approaches to reducing homelessness across multiple cities.¿In addition, the book contains an explanation of how other approaches such as Six Sigma and Lean production are related to the Model for Improvement framework. Designed to be highly approachable, the book′s Resource Guide to Change Concepts is updated so that even beginners can utilize the tested techniques of some of the world′s most experienced practitioners. Like the first, this second edition offers a practical tool kit filled with dynamic ideas, illustrative examples, and useful applications.