The Humane Interface: New Directions for Designing Interactive Systems [Paperback]

Aptly subtitled "New Directions for Designing Interactive Systems", The Humane Interface is essentially an introduction to a new school of the craft of semiotics. Although the author doesn't use this specific term, The Human Interface, the book explores the intelligent design of efficient signs and symbols for the "conversation" between man and computer. The book deals with many types of conceptual devices we use, both to find our way to a piece of data or program function, and to set parameters for searches or other commands, investigating the various strategies used, evaluating them and proposing new, more powerful yet less complicated interfaces.

The author introduces new tactics for communicating information, both inward to and outward from a computer--but does not confine this overview to computers. Also under inspection are leads and displays on digital tools such as the oscillograph and the dials of technological commonplaces like the VCR that graces your living room.

For the person who has never broached the subject this is a great introduction to a field that badly needs a shake-up, and in the meantime it delivers some well-placed blows. Replete with criticisms and case studies of bad examples (as if they were needed), this book offers real solutions for designers of tomorrow, demonstrating how fresh ideas can be applied to simplify yet simultaneously enhance the interface between people and digital machines. If you've spent a frustrating afternoon reassigning cable or satellite stations to desired channels with the woeful interface usually provided, you'll immediately see the practical value of this refreshing book. --Wilf Hey

The honeymoon with digital technology is over: millions of users are tired of having to learn huge, arcane programs to perform the simplest tasks; fatigued by the pressure of constant upgrades, and have had enough of system crashes. In The Humane Interface, Jef Raskin -- the legendary, controversial creator of the original Apple Macintosh project -- shows that there is another path. Raskin explains why today's interface techniques lead straight to a dead end, and offers breakthrough ideas for building systems users will understand -- and love. Raskin reveals the fundamental design failures at the root of the problems so many users experience; shows how to understand user interfaces scientifically and quantitatively; and introduces fundamental principles that should underlie any next-generation user interface. He introduces practical techniques designers can use to improve their productivity of any product with an information-oriented human-machine interface, from personal computers to Internet appliances and beyond. The book presents breakthrough solutions for navigation, error management, and more, with detailed case studies from Raskin's own work. For all interface design programmers, product designers, software developers, IT managers, and corporate managers.

"Deep thinking is rare in this field where most companies are glad to copy designs that were great back in the 1970s. The Humane Interface is a gourmet dish from a master chef. Five mice!"
--Jakob Nielsen, Nielsen Norman Group
Author of Designing Web Usability: The Practice of Simplicity

This unique guide to interactive system design reflects the experience and vision of Jef Raskin, the creator of the Apple Macintosh. Other books may show how to use today's widgets and interface ideas effectively. Raskin, however, demonstrates that many current interface paradigms are dead ends, and that to make computers significantly easier to use requires new approaches. He explains how to effect desperately needed changes, offering a wealth of innovative and specific interface ideas for software designers, developers, and product managers.

The Apple Macintosh helped to introduce a previous revolution in computer interface design, drawing on the best available technology to establish many of the interface techniques and methods now universal in the computer industry. With this book, Raskin proves again both his farsightedness and his practicality. He also demonstrates how design ideas must be built on a scientific basis, presenting just enough cognitive psychology to link the interface of the future to the experimental evidence and to show why that interface will work.

Raskin observes that our honeymoon with digital technology is over: We are tired of having to learn huge, arcane programs to do even the simplest of tasks; we have had our fill of crashing computers; and we are fatigued by the continual pressure to upgrade. The Humane Interface delivers a way for computers, information appliances, and other technology-driven products to continue to advance in power and expand their range of applicability, while becoming free of the hassles and obscurities that plague present products.

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Jef Raskin (www.jefraskin.com) is a user interface and system design consultant based in Pacifica, California. Hewlett-Packard, IBM, Motorola, NCR, Xerox, Ricoh, Canon, McKesson, and AT&T all number among his clients along with dozens of less-well-known firms. His articles have been published in over forty periodicals including Wired, Quantum, IEEE Computer, and the Communications of the ACM. He is best known for having created the Macintosh at Apple and the Cat work processor for Canon.

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PREFACE "I don't know what percentage of our time on any computer-based project is spent getting the equipment to work right, but if I had a gardener who spent as much of the time fixing her shovel as we spend fooling with our computers, I'd buy her a good shovel. At least you can buy a good shovel." --Erasmus Smums Creating an interface is much like building a house: If you don't get the foundations right, no amount of decorating can fix the resulting structure. The Humane Interface reexamines the cognitive foundations of human-machine interaction to elucidate a crucial aspect of why interface designs succeed or fail. One finding is that present-day graphical user interfaces, such as those of the Windows and Macintosh operating systems, which are based on an architecture of operating system plus application programs, are inherently flawed. A different approach is required if computers are to become more pleasant and if users are to become more productive. This book describes some of the fundamental flaws in user interfaces and describes solutions for overcoming those flaws. Although the techniques covered in The Humane Interface apply to a wide range of products--including web sites, application software, handheld personal data managers and other information appliances, and operating systems--this book does not present a survey of the field of human-machine interface design. Rather, this book strikes out in new directions while also reviewing those established parts of interface design that are needed in the development of the new material. If we are to surmount the inherent problems in present human-machine interfaces, it is necessary that we understand the teachings of this volume; it is not, however, sufficient. Many important aspects of interaction design are not included here because they are well covered in the literature. This book is intended to complement existing--or to be a prolegomenon to future--treatments of interface design. The audience for this book includes * Web designers and managers who want to give their sites a special ease of use that appeals to audiences and helps customers to find the information they need and to buy what they want * Product designers and product managers who need to be able to create web sites or products that will win and retain customers by offering ease of use and ready learnability and by having a first-rate feature set * Corporate managers who correctly insist on making products that have low maintenance and that reduce the need for help desks * Programmers who do interface design--and who doesn't these days?--and who want to understand more of the factors that make their work most useful * IT (information technology) managers who need to know which interface features will minimize their costs for training and which interface designs are likely to aid productivity * Consumers who want to learn what to hope for in terms of pleasant interaction with computers and other equipment, and what is wrong with the way today's software is designed * Computer science and cognitive psychology students who want to understand what lies behind heuristics of interface design Finally, this book is for human-machine interface researchers, who will find that they will never again be able to view interfaces in quite the same way they did before reading The Humane Interface.