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The Human Side of Change: A Practical Guide to Organisation Redesign Hardcover – 29 Feb 1996

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"Managing the human factor will be the next real competitive advantage. Tim Galpin provides a practical, useful guide that should be required reading for all engaged in organizational change." (Tenia A. Modic, principal, Western Investments Company)

From the Inside Flap

Even the most carefully planned organizational changes can fail if individuals are not taken into consideration. The Human Side of Change is a step–by–step action plan for the change process that takes full advantage of an organization′s greatest resource: its people. From planning to implementation to behavior change, Timothy J. Galpin shows how a well–orchestrated approach one that pays attention to the "soft side" aspects of the process can make the difference between change for the better and no change at all.Drawing on a decade of consulting experience with businesses and governments around the world, Timothy J. Galpin outlines a nine–step process for effectively combining the human and technical sides of change for successful mergers, downsizing, and restructuring. The Human Side of Change offers managers, frontline supervisors and human resource professionals valuable tools, techniques, and examples to help them gain support for change at all levels of an organization. With numerous charts, graphs, and a glossary of change–management terms, this book is both an ideal blueprint and an accessible quick reference for the implementation of stable and sustained transformation.

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In order for an organizational change effort to be successful, two levels of change must be addressed: the strategic level and the grass-roots level. Read the first page
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Most Helpful Customer Reviews on (beta) 5 reviews
8 of 9 people found the following review helpful
Pithy, Practical Guide to Mapping Change 30 Jun. 2001
By Colleen Davenport - Published on
Format: Hardcover
This book is short and to the point. Proceding from the perception of a need to change, it directs the reader through myriads of questions and processes to be able to direct an organization through change.
Galpin points out repeatedly that change is a process that takes a period of time to institute. The model of change proposed is a nine spoked wheel outlining clearly the organizational steps required to proceed through the process. Appendix A and B are lists of questions that need to be addressed in this steps of the change process.
Most useful are the eight topics relevant to change. There is a chapter devoted to each topic. The topics are teams, communications, culture, leadership, goal setting, performance measurement, coaching and rewards.
One of the most important concepts in this book is related to the idea that change cannot occur without changing the culture of the organization. Ten areas of organizational culture are identified. The change agent is encouraged to analyze each area of the culture and change all possible relevant aspects of the culture in order to support the proposed change.
Communication is also stressed. In order to involve all the organizational players, there needs to be communication to and from each person. Ongoing methods of distribution of information and acquiring feedback need to be implemented. It is not enough to passively submit to listening to feedback. Specific feedback needs to be sought.
This reviewer appreciated the pithy, pointed format of this book. Other individuals who have also read this book, told this reviewer that they think this book should be required reading for the healthcare industry. However, the book invites further discovery in the topic of change.
7 of 10 people found the following review helpful
A resource tool for managing a changing environment 27 Sept. 1999
By A Customer - Published on
Format: Hardcover
Over all, "The Human Side of Change" is an excellent resource tool in helping managers deal with a changing environment in the workplace. The author does a good job at identifying key issues that will assist you in improving your management/leadership skills. I think that every person in a leadership position, whether it be lower level, middle, or upper management, should take the time to utilize this book. I believe that overall it will improve your job performance, in your own eyes, and in the eyes of your employee's.
a book for all seasons 28 May 2000
By Dan Werner - Published on
Format: Hardcover
Timothy Galpin has written a book that is appropriate for the manager of a small independant organization or the CEO of a multinational corporation. What Galpin points out is that in order for change to work, it must be done with the human element in mind. He emphasizes discipline and honesty as essential attributes and the tool kits at the end of the text are well formulated and organized.
Super Text on Change 2 Mar. 2011
By Dorian L. Lennon - Published on
Format: Hardcover Verified Purchase
Every person working or studying should own this text. An excellent guide on managing the people side of change in an organization.
5 of 12 people found the following review helpful
untrustworthy 13 Jun. 2002
By rob delilli - Published on
Format: Hardcover
untrustworthy is the term that comes to mind to describe this piece of literature and its author. There really isn't anything "human" about the "change " galpin advocates in reality. In fact after hearing the man speak, one can only get the "whats in it for me" philosophy. Secrecy, abandonment of ethics and morals comes to mind when reviewing the work and the man. Deeply disappointed.
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