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The Heart of Change: Real-Life Stories of How People Change Their Organizations [Hardcover]

John P Kotter , Dan S Cohen
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Table of Contents

Introduction: The Heart of Change
Step 1 Increase Urgency
Step 2 Build the Guiding Team
Step 3 Get the Vision Right
Step 4 Communicate for Buy-In
Step 5 Empower Action
Step 6 Create Short-Term Wins
Step 7 Don't Let Up
Step 8 Make Change Stick
Conclusion We See, We Feel, We Change
Story Index
About the Authors

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