Hold `business as usual'! Instead, recruit for attitude, pre-approve staff projects, dump `management', work so you get a life (= more than work), celebrate mistakes, and above all, make your people feel good. Sounds impossible? Well Henry Stewart has the evidence these factors (along with others) ensure consistent, excellent performance. And his organisation has many continuing awards for best company, best for staff and communities, to prove it.
The barriers to this: managers steadfastly sour-dressed in the `old management' mindset which continues to produce rust not trust, dulled attendance not engagement. Managers who fail to realise that the greatest risk is doing more of the same.
There are many exhilarating examples here of how to start changing your organisation. Fearful managers could start with how Stewart himself overcame his own default management habit of `managing by cloning' (creating staff in his own image) a branch of command and control, and how such organisations deal with `I love my job but not my manager'. We are also made aware of the strategic need to set direction first, so all the company energies are forward-facing. There is, too, an outline of how organisations can succeed in an increasingly uncertain climate (the `new normal') by creating a learning culture designed to enable independent learners and staff. Perhaps an underdeveloped strand?
If you want a roughened-with-experience guide on how to multiply staff vitality, imagination, engagement and performance, buy and use this. It's in the new about-time tradition of putting employees first in order to better serve customers. Read it alongside Umair Haque's 'New Capitalist Manifesto:building disruptively better business'. As for the actual `manifesto' at the end, if you don't like it improve it and tell them, or build your own. THM makes (new) risk safe. Donal Carroll Critical Difference