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The Facilitative Way [Paperback]

Priscilla H. Wilson , Kathleen Harnish , Joel Wright


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Priscilla H. Wilson
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In the early 1990s, a large city hospital asked our consulting company, TeamTech, to teach a group of managers "some communication skills." Read the first page
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Amazon.com:  3 reviews
5 of 5 people found the following review helpful
Reader-Friendly Method of Facilitating Group Efforts 9 Dec 2003
By J Scott Morrison - Published on Amazon.com
Format:Paperback
You'd think that if you are in a group of people--co-workers, committee members, civic task force, church group, band of volunteers--whose task it is to assess a problem, understand the issues involved and come up with a workable and effective solution, that this outcome would be easy accomplished. We're all like-minded people motivated to reach an agreeable solution, right? Yeah, right. We've all been in similar situations where various factors have militated against easy solutions--personal agendas, lack of involvement on the part of group members, hidden animosities, undeveloped verbal or analytical skills on the parts of the problem-solvers, lack of direction and so on. And we know how frustrating this situation can be. As a psychiatrist who has led many groups over the years, I know this all too well.

Priscilla Wilson and her co-authors have written a clearly worded and easily understood (if somewhat didactic, at times) guide for people who find themselves in this situation, and it is particularly aimed at those leaders in the group who are 'supposed to make it happen.' Wilson, who has had 30 years in 'facilitative leadership' positions, has brought her clear thinking and experience of what works to bear on the presentation of her methods. A combination of theoretical understanding of the issues involved and 'how-to' suggestions and real-life anecdotes makes the book useful for understanding the interpersonal/group issues, for encouraging the interactive process and for getting results.

Using the insights of pathbreaking management consultant W. Edwards Deming as a springboard for her own approach, Wilson lays out methods to encourage individual and group engagement, mobilize energy, encourage interactions which lead to effective reflection on the issues that then generate actions to solve the problems at hand. She also suggests how to learn the skills involved and transfer them to similar problems in the future. All of this is done primarily via 'the facilitative way' used by the group leader. That phrase, redolent of Eastern thinking, does indeed suggest a gentle, reflective, encouraging and forward-moving kind of listening and intervention on the part of the facilitator/leader that is too often absent in blunter Western leadership styles.

Throughout the book are reinforcements to the notion that leaders don't, can't, and don't need to have all the answers to all the questions, but that those answers can reside in other group members and can generally be brought out with encouragement and skillful facilitation.

Recommended.

Scott Morrison

Practical Leadership 20 Jan 2012
By C. M. Lance - Published on Amazon.com
Format:Paperback
In any group focused on accomplishing a mission - whether business, charitable, or civic - leaders need to understand how to generate team work. Wilson provides an essential workbook to learn to systematically and holistically work with and lead people. The book provides techniques and, in particular, a thought process for leaders to surmount the baggage that drains energy from a group, establish plans, set directions, and most importantly get buy-in from the group members.

In this well researched workbook, Wilson distills the thoughts and experience of many experts in the field (herself and fellow authors included) into a useable invigorating curriculum for change leadership.

Putting the methods outlined in this book into practice, many organizations have efficiently accomplished desired goals with increased satisfaction for all involved. I heartily recommend it for your organization.
2 of 5 people found the following review helpful
Facilitation from a manager's point of view 27 Dec 2005
By J. C. Jenkins - Published on Amazon.com
Format:Paperback
Priscilla Wilson has provided an overview of the work of the Institute of Cultural Affairs / Ecumenical Institute in the area of facilitation, leadership and change particularily in the period from 1968 to 1974.

This particular publication touches on many of the multiple dimensions of organizational change, leadership, facilitation and learning. She presents the sometimes very complext ideas in ways that are readily accessable to the management community.

A number of authors have assisted in making available to the general public the thinking, ideas, models and methods of the ICA/EI over the years among them are:

Bergdall, T. D., (1994). Methods for Active Participation: Experiences in Rural Development from East and Central Africa, Nairobi: University of Oxford Press.

Epps, J.L.(2005). Bending History: Talks of Joseph Wesley Mathews, Lutz, FL: Resurgence Publishing Corp.

Jenkins, J. C. (1996): The International Facilitator's Companion, digiTAAL, Groningen, The Netherlands.

Spencer, L. (1989) Winning Through Participation, Kendall/Hunt Publishing, Dubuque, Iowa.

Stanfield, B. (2002), for The Canadian Institute of Cultural Affairs, The Workshop Book: From Individual Creativity to Group Action, New Society Publishers, British Columbia.

Stanfield, B. (2000). The Courage to Lead (ICA Series). New Society Publishers, British Columbia.

Stanfield, B., ed. (1997) The Art of Focused Conversation, The Canadian Institute of Cultural Affairs, Toronto.

Troxel, J. P. (1993). Participation Works: Business Cases from around the World, Alexandria, VA: Miles River Press

Williams, R. B. (1993). More than 50 Ways to Build Team Consensus, Thousand Oaks, CA: Corwin Press.

Several of these authors have multiple publications. These efforts represent a small faction of the potential publications from the work of the ICA / EI.

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