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The Extraordinary Leader: Turning Good Managers into Great Leaders [Hardcover]

John H. Zenger , Joseph Folkman
5.0 out of 5 stars  See all reviews (1 customer review)

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Product details

  • Hardcover: 256 pages
  • Publisher: McGraw-Hill Professional (1 Jun 2002)
  • Language English
  • ISBN-10: 0071387471
  • ISBN-13: 978-0071387477
  • Product Dimensions: 23 x 15.4 x 3.4 cm
  • Average Customer Review: 5.0 out of 5 stars  See all reviews (1 customer review)
  • Amazon Bestsellers Rank: 434,044 in Books (See Top 100 in Books)
  • See Complete Table of Contents

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John H. Zenger
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Product Description

Product Description

This is a no-nonsense, battle-tested program for developing exceptional leadership skills - both in your organization and yourself. The ability to lead, far more than just a natural gift, is a concrete and learnable skill - one that can be acquired by studying and applying specific proficiencies and attitudes. "The Extraordinary Leader" draws on responses from 200,000 questionnaires to define the skills that comprise effective leadership, and then provides a systematic and innovative program for attaining, developing, and implementing those skills. Praise for "The Extraordinary Leader": '"The Extraordinary Leader" attacks cherished but unsupportable assumptions, and does it persuasively, precisely, and professionally. Through their exceptional research the authors demonstrate and prove that leadership does make a difference, and that you can learn to lead' - James M. Kouzes, Chairman Emeritus, Tom Peters Company, Coauthor, "The Leadership Challenge" and "Encouraging the Heart". 'Extraordinarily readable! This book represents some of the best thinking on leadership I've seen in a long while' - E.David Spong, President, Military Aerospace Support, The Boeing Company. 'This is a 'must read' for coaches, leaders, and those who develop them. "The Extraordinary Leader" goes beyond anecdotes or 'war stories,' it builds upon comprehensive research. It is destined to be a classic in our field' - Marshall Goldsmith, Named by Forbes as one of five top executive coaches and one of Wall Street Journal's 'Top 10' executive educators. 'Our objective is to provide the reader with an empirical analysis of leadership, a simple and practical conceptual model of what leadership is, and an actionable guide to helping leaders develop 'greatness" - From Chapter 1.For too long, the subject of effective leadership has been shrouded in fog and ambiguity. "The Extraordinary Leader" removes the shroud to reveal leadership as a skill, one that can be consciously learned and developed by anyone. This breakthrough book identifies the competencies necessary for effective leadership, not by guessing or postulating but by analyzing the responses of tens of thousands of workforce members as they describe, in effect, 'What makes a great leader? Jack Zenger and Joseph Folkman - two of today's preeminent leadership experts analyze the answers and provide a broad and universal model for achieving exceptional results. They outline the five core competencies that form the basis for successful leadership and detail techniques that include: methods that top organizations use to develop leaders from within their own ranks; key competencies that leaders must have and techniques for mastering them; and, practical steps for developing your own leadership skills. A major weakness in most leadership development programs has been the tendency to aim low and strive for incremental improvements in individual areas of weakness. When the results inevitably fail to impact the bottom line, organizations abandon programs as unsuccessful and again resume their misguided focus on uncovering and eliminating leadership weaknesses instead of identifying and developing leadership strengths. "The Extraordinary Leader" instead focuses on the ability - in fact the necessity - for individuals to hone their leadership competencies in multiple areas, and organizations to develop great leaders in as many areas as possible. It provides research-based strategies for strengthening leadership both in individuals and in organizations and, in the process, delivers a solid yet flexible leadership development program that will provide long-term value to virtually any organization.

From the Back Cover

A No-Nonsense, Battle-Tested Program for Developing Exceptional Leadership Skills - ­­Both In Your Organization and Yourself

The ability to lead, far more than just a natural gift, is a concrete and learnable skill­­ - one that can be acquired by studying and applying specific proficiencies and attitudes. The Extraordinary Leader draws on responses from 200,000 questionnaires to define the skills that comprise effective leadership, and then provides a systematic and innovative program for attaining, developing, and implementing those skills.

Praise for The Extraordinary Leader:

"The Extraordinary Leader attacks cherished but unsupportable assumptions, and does it persuasively, precisely, and professionally. Through their exceptional research the authors demonstrate and prove that leadership does make a difference, and that you can learn to lead."­ - James M. Kouzes, Chairman Emeritus, Tom Peters Company, Coauthor, The Leadership Challenge and Encouraging the Heart

"Extraordinarily readable! This book represents some of the best thinking on leadership I've seen in a long while." - ­­E. David Spong, President, Military Aerospace Support, The Boeing Company

"This is a 'must read' for coaches, leaders, and those who develop them. The Extraordinary Leader goes beyond anecdotes or 'war stories,' it builds upon comprehensive research. It is destined to be a classic in our field."­­ - Marshall Goldsmith, Named by Forbes as one of five top executive coaches and one of Wall Street Journal's "Top 10" executive educators

"Our objective is to provide the reader with an empirical analysis of leadership, a simple and practical conceptual model of what leadership is, and an actionable guide to helping leaders develop 'greatness.'" ­­- From Chapter 1

For too long, the subject of effective leadership has been shrouded in fog and ambiguity. The Extraordinary Leader removes the shroud to reveal leadership as a skill, one that can be consciously learned and developed by anyone. This breakthrough book identifies the competencies necessary for effective leadership, not by guessing or postulating but by analyzing the responses of tens of thousands of workforce members as they describe, in effect, "What makes a great leader?"

Jack Zenger and Joseph Folkman­­ - two of today's preeminent leadership experts­­analyze the answers and provide a broad and universal model for achieving exceptional results. They outline the five core competencies that form the basis for successful leadership and detail techniques that include:

  • Methods that top organizations use to develop leaders from within their own ranks
  • Key competencies that leaders must have­­and techniques for mastering them
  • Practical steps for developing your own leadership skills

A major weakness in most leadership development programs has been the tendency to aim low and strive for incremental improvements in individual areas of weakness. When the results inevitably fail to impact the bottom line, organizations abandon programs as unsuccessful­­ and again resume their misguided focus on uncovering and eliminating leadership weaknesses instead of identifying and developing leadership strengths. The Extraordinary Leader instead focuses on the ability­­--in fact the necessity­­--for individuals to hone their leadership competencies in multiple areas, and organizations to develop great leaders in as many areas as possible. It provides research-based strategies for strengthening leadership both in individuals and in organizations and, in the process, delivers a solid yet flexible leadership development program that will provide long-term value to virtually any organization.


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While seated at a dinner table recently, it became known that we were writing a book. Read the first page
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Most Helpful Customer Reviews
5 of 5 people found the following review helpful
By Rolf Dobelli TOP 500 REVIEWER
Format:Hardcover
In this volume, two battle-scarred veterans of what might be called "The Leadership Wars" - that is, the exhaustive effort over several decades to define the elusive nature of leadership and how it can best be nurtured - present insights on leadership that are based on a series of formal surveys conducted with companies nationwide. They also present 16 core competencies that affect the perception of whether you are, or aren't, a great leader. In many ways, they demystify leadership. Being a great leader, they tell us, isn't a matter of genetics or tea leaves: by studying what it takes to be a great leader, you can become one yourself. We strongly recommend this book for followers who want to become leaders, and for leaders who would like to be a little less lonely at the top.
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Most Helpful Customer Reviews on Amazon.com (beta)
Amazon.com:  19 reviews
17 of 19 people found the following review helpful
Rich in Facts, Excellent in Examples 27 April 2004
By Leslie C., Business Insights, Inc. - Published on Amazon.com
Format:Hardcover
Unlike many studies of leadership and management, this book roots out how human behaviors affect results - with robust research and anecdotal evidence that provides readers with progressive but comprehensible logic. It is the best business book I have encountered, because it balances reality against theory, and effectively reconciles the two. It is a bonus that the authors did not impose academic terminology on those of us in the real business world.

The great thing is that the authors took the time to quantify and then explain how perceptions of leaders translate into actions by those they lead. The best thing about the book is that it lists specific levels of characteristics and competencies that distinguish adequate from excellent. A reader can quickly paint a self portrait (or picture of fellow leaders, for that matter) that reveals strengths and flaws. Then, one can easily identify what is needed to move up the ladder of respect and esteem. The hard part is that many leaders, as they say in the book, "think that being 'good' is good enough". For those who truly have an interest in greatness, this book gives the recipe.

Easy to follow, it thoughtfully breaks down the elements of leadership, starting with broad categories that are boiled down into actionable behaviors and traits. The Extraordinary Leader also gives some surprising insights based on findings that will hopefully change how business leaders establish value systems and shape company culture.

This book has become an extremely valuable tool in my consulting practice!

8 of 8 people found the following review helpful
Learning to Become Extraordinary 12 Oct 2009
By Larry Underwood - Published on Amazon.com
Format:Hardcover
In practically any athletic endeavor, executing a successful "follow through" is critical in achieving superior results. Now, John H Zenger & Joeseph R Folkman demonstrate that concept applies to developing good leadership skills, as well. Welcome to the world of 21st century leadership; extraordinary leaders are created through extensive research & development along with a willingness to learn.

In this extraordinarily pragmatic study of leadership, Zenger & Folkman shed new light on issues that were previously considered vague and difficult to measure. Their study corroborates Douglas W Hubbard's findings in How to Measure Anything: Finding the Value of Intangibles in Business, as well as Daniel Coyle's conclusions in his groundbreaking book, The Talent Code: Greatness Isn't Born. It's Grown. Here's How.. Leadership can certainly be taught, and its effectiveness is tangible; measurable.

The significance of this study is, appropriately, extraordinary. The psychology of leadership is seen in a new light and gives us new insight, from a global leadershp perspective. In short, this could be the most comprehensive study of leadership, ever.

For any organization striving to train & develop a new breed of dynamic leaders, this is the handbook to guide them through that process.
7 of 7 people found the following review helpful
I guess you need to buy the next book . . . 22 Feb 2009
By Dorothy M. Young - Published on Amazon.com
Format:Hardcover|Amazon Verified Purchase
. . . to find out the HOW. The authors make great hay of defining the WHAT -- What is a good leader? What characteristics are essential, and which are nice-to-have? What are the fatal flaws that will torpedo a career and a team? But it's short on the Hows -- how can I develop these characteristics. My company has adopted the dimensions of THE EXTRAORDINARY LEADER for our evaluation and appraisal system for managers so I'm working through it with the managers who report to me. We are finding gaps in the text to tell us how to develop ourselves so we are filing in for ourselves -- being the extraordinary leaders we are! <grin>

Incidentally, I've gone through the 360-degree feedback the Zenger company offers. The company is having us do that exercise from the top down. I found it helpful, but it's not for the faint of heart. For a mediocre manager or for a manager with enemies, it can be absolutely devastating.
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