The Denmark Centre of Genocide Information (DCGI) is founded on good intentions: to provide comprehensive resources about cases of genocide around the world; to raise awareness about the political and social issues associated with it; and to unfathom how apparently civilized human beings can commit horrendous atrocities against each other. Ironically, the Centre itself becomes a microcosm of all that its staff consider themselves objective commentators on.
The story of the four female employees at the DCGI is told by an omniscient, but not entirely reliable, narrator, who alternates the perspective between the main characters. We see how each person's words and actions resonate with, and become distorted by, those around them. We become aware of the increasingly toxic and insidious atmosphere in the office, as the women's professional and personal relationships with each other gradually unravel, and their mental stability is called into question. We see how the Centre's studies into the psychology of evil, the capacity to justify one's own cruelty, and even to deceive oneself about one's actions, are played out by the four women.
This is a fairly long novel at 567 pages, but the story and characters are so riveting that I hardly noticed. The way factual accounts of genocide and clinical studies into human behaviour are woven into the main story is very effective. The depiction of office bullying and mental disintegration is subtle and chilling. The only quibbles I had with the book was that one of the four women was given significantly less focus than the others, so I didn't feel I could relate to her experience as much. The climactic scenes towards the end of the novel rang slightly false after the subtlety of the preceding narrative, but I suppose were necessary in order to present "the exception" of the title.