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The Enthusiastic Employee: How Companies Profit by Giving Workers What They Want (2nd Edition)
 
 

The Enthusiastic Employee: How Companies Profit by Giving Workers What They Want (2nd Edition) [Kindle Edition]

David Sirota , Douglas Klein

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Product Description

Product Description

This book is about employee enthusiasm: that special, invigorating, purposeful and emotional state that’s always present in the most successful organizations. Most people are enthusiastic when they’re hired: hopeful, ready to work hard, eager to contribute. What happens? Management, that’s what.  The Enthusiastic Employee  is an action-oriented book that helps companies obtain more from workers - the basic premise is that under the right kind of leadership, the more one side wins in a collaborative relationship, the more for the other side.   The book is heavily evidence-based (using extensive employee survey data) and lays out two basic ideas:  the “Three-Factor Theory” of human motivation at work and the “Partnership” company culture that is based on the Three-Factor Theory and that, by far, brings out the best in people as they respond with enthusiasm about what they do and the company they do it for.   Drawing on research with 13,000,000+ employees in 840+  companies,  The Enthusiastic Employee, Second Edition  tells you what managers (from first-line supervisor to senior leadership) do wrong. Then it tells you something much more important: what to do instead.   David Sirota and Douglas Klein detail exactly how to create an environment where enthusiasm flourishes and businesses excel. Extensively updated with new research, case studies, and techniques (they have added over 8.6 million employees and over 400 companies to their analyses ), it now contains a detailed  study of Mayo Clinic, one of the world’s most effective healthcare organizations and a true representation of the principle of partnership, as well as more in-depth descriptions of private sector exemplars of partnership, such as Costco.  Other new chapters include: how the Great Recession really impacted workers’ morale (bottom-line, it didn’t) and how to build a true Partnership Culture that starts with senior leadership.   They now debunk fashionable theories of worker “generations” (Baby Boomers, Gen X, Y, etc.) as mostly nonsense… clarify what they’ve learned about making business ethics and corporate social responsibility actionable… share what research on merit pay (pay for individual performance) tells us about its likely impact on school teachers and performance  (not good)…discuss the utility of teleworking (and the dust-up at Yahoo)…offer compelling, data-informed insights about women and minorities in the workplace, and much more. You can have enthusiastic employees, and it does matter – more than it ever has. Whether you’re a business leader, HR/talent management professional, or strategist, that’s the workforce you need – and this is the book that will help you get it.

From the Back Cover

“This second, updated edition of The Enthusiastic Employee takes the art and science of enterprise management to the next stage. I recommend it enthusiastically to all business leaders seeking to build the morale, loyalty, and performance of employees at all levels.”

–Richard Parsons, former Chairman and CEO of Time Warner

 

“All CEOs should consider the common sense, data-driven, time-tested suggestions contained in The Enthusiastic Employee. This is a book for any industry and applies to all generations of employees. The authors’ emphasis on an open and collaborative culture that focuses on customer needs is spot on and their data and case studies of the business impact of that culture cannot be ignored. If you want one comprehensive book this year on leading and managing people, this should be your choice.”

–Steve Bennett, President and CEO–Symantec

 

“Stop demotivating your employees! How true. The Enthusiastic Employee shows precisely how to do that through policies that unleash, rather than dampen, employee motivation and enthusiasm. Based on their extensive research, the authors offer clear insights into what makes people tick and how those insights can be put into practice. This book is a must read for all HR and line leaders unhappy with mediocre–or even “pretty good”–performance.”

–Victoria Berger-Gross, Senior Vice President, Global Human Resources–Tiffany & Co.

 

“David Sirota was in many ways one of the best advisers I ever had. He was made wise in management by years of listening to (and learning from) workers. There are lots of books of business advice; I recommend this one, and its author and able new co-author, Douglas Klein.”

–Donald E. Graham, Chairman and CEO–The Washington Post Co.

 

“I would strongly recommend this book to any senior Human Resources leader or line executive interested in effective approaches to the management of people. David and Doug have woven a compelling storyline, backed by voluminous research evidence, that is easy to understand and absolutely impossible to ignore. They demolish various myths about people at work and replace fads with evidence-based recommendations. This is a must read for any leader seeking to bring their organization to peak performance.”

–Sherry A. Whiteley, Senior Vice President and Chief Human Resources Officer–Intuit

 

Enthusiastic employees outperform. They step up. They rally each other in tough times. They do the “impossible.”

 

These days, you need enthusiastic employees more than ever. You work hard to hire them. This book shows how to keep them as enthusiastic as they were when they came on board.

 

Based on research with 8.6 million employees in 412 companies, The Enthusiastic Employee is relentlessly evidence-driven. Extensively updated for the Great Recession, the so-called Millennial generation, and the newest research about workforce diversity, its findings will surprise (maybe even shock) you.

 

David Sirota and Douglas A. Klein show why the dollars-and-cents business case for greater employee satisfaction has grown even stronger in recent years. They present powerfully convincing data on the deepening linkages between employee attitudes and shareholder value.

 

Next, they guide you through delivering all three research-proven components of lasting employee enthusiasm: true workplace fairness, pride in one’s work and organization, and the experience of camaraderie. You won’t find handwaving or generalities here. You will find specific management practices that drive greater enthusiasm–and powerful improvements in performance.

 

 • What employees want, feel, and believe today–after the Great Recession

The impact of the recession on views of pay, benefits, job security, and bosses–and why it matters

 

 • Build a partnership culture where loyalty actually thrives

How to create the collaboration and trust that is at the heart of every great, enduring business

 

 • Sustain employee enthusiasm for the long-term

Lessons from those who’ve done it (Mayo Clinic, Costco)…and those who haven’t

 

 • Use today’s most powerful motivator: achievement

Integrate purpose, principles, enablement, challenge, feedback, recognition, and reward

 


Product details

  • Format: Kindle Edition
  • File Size: 1343 KB
  • Print Length: 513 pages
  • Page Numbers Source ISBN: 0133249026
  • Simultaneous Device Usage: Up to 5 simultaneous devices, per publisher limits
  • Publisher: Pearson FT Press; 2 edition (24 July 2013)
  • Sold by: Amazon Media EU S.à r.l.
  • Language: English
  • ASIN: B00E4MBFAO
  • Text-to-Speech: Enabled
  • X-Ray:
  • Word Wise: Not Enabled
  • Amazon Bestsellers Rank: #491,268 Paid in Kindle Store (See Top 100 Paid in Kindle Store)
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Most Helpful Customer Reviews on Amazon.com (beta)
Amazon.com: 4.7 out of 5 stars  15 reviews
4 of 4 people found the following review helpful
5.0 out of 5 stars Management - Please, Please, Please Read this book!!!! 3 Nov 2013
By T. Anderson - Published on Amazon.com
Format:Hardcover
So I opened my resume and counted how many places I have been since leaving the electronic engineering field. I have had 18 gigs. Most of that time was spent as a consultant in the role of software architect or software process engineer. Most gigs were like building a house. You do the architectural plans, lead the team through development, and you leave. Home builders do not hang around waiting for something to need repaired. They turn the keys over to the owners and move on to the next house.

I have had several 100% work from home jobs, partial work from home jobs, road warrior jobs, jobs with long commutes, and jobs I ride the train to daily.

The point is I have managed a lot of different teams, and have been under a lot of different management styles, in many different environments. Since I am in IT I tend to stick to IT centric management books. Two of my favorites are Managing the Unmanageable and Peopleware. This book definitely belongs on the shelf with them.

The authors of this book have done an awesome job of compiling a ton of great management advice in one place. A few weeks before I planned on reading it, I was very anxious to see what was in it, so I started just opening up different spots in the book. I soon learned that was a trap, because whatever the topic was it sucked me.

The book covers a lot of ground and it covers it in detail. They do not present best practices dreamed up by a bunch of ivory tower managers sitting in a think tank, they present real problems, and real solutions, backed by real data. The book is broken down into five parts. I have listed them below along with the chapters they contain to give you a high level view of the topics covered.

Part I: Worker Motivation, Morale, and Performance
1. What Workers Want--The Big Picture
2. Employee Enthusiasm and Business Success

Part II: Enthusiastic Workforces, Motivated by Fair Treatment
3. Job Security
4. Compensation
5. The Impact of the Great Recession: Flight to Preservation
6. Respect

Part III: Enthusiastic Workforces, Motivated by Achievement
7. Organization Purpose and Principles
8. Job Enablement
9. Job Challenge
10. Feedback, Recognition, and Reward

Part IV: Enthusiastic Workforces, Motivated by Camaraderie
11. Teamwork

Part V: Bringing It All Together: The Culture of Partnership
12. The Culture of Partnership
13. Leadership and the Partnership Culture
14. Translating Partnership Theory into Partnership Practice

Building the People Performance Model in chapter 2 the authors do a great job of showing how important high employee morale is for great customer satisfaction. I have been in plenty of places that don't understand that the only person you really work for is the customer. Not your manager, CIO, team leader, or the president of the company. If they understand they all work for the customer too, then the organization is usually healthy.

I have been several places that have forgotten that customers pays their bills. I know of situations where customers were misled and made to pay for free software. I have seen customers talked into using subpar software because the consulting firm gets a kickback for using it. I have seen a $10K component sold for $300K. I have watch customers be told there was a team ready to go for their project when there was no one on the team at that point.

I have witnessed good IT departments be gutted by newly appointed directors and CIOs that don't feel they have the skill set to continue running it the way it is running, and throw every project to vendors which will cause everything to be built for twice the price. Seeing this kind of stuff is just depressing and immediately removes your trust in the company. If they are willing to do things like this to their customers, they sure as heck are not going to hesitate burning an employee. Chapter 7 goes into what I am speaking about here.

One of my favorite things about the book is they provide data from real companies that back up the advice they are giving in the book. The data is surprising or the opposite of what you would expect sometimes.

Another thing I really like is how current it is. They provide a great deal of advice based on the effect of the 2008 recession. The insight given in that chapter alone is worth buying the book.

They also address the new Yahoo CIO's policy of zero telecommuting. I am not going to give away what they said, but I will say I agreed with everything they had to say on the topic.

One thing I learned a long longtime ago is that there are people who are classified as non-trainable individuals. They ended up in the position they are filling by putting in time-in-service, as the military calls it, or some other means that did not require them to have the skill set to do the job before they got it. You move them to an appropriate position for their skills or you fire them, period. This book does not steer clear of the fire word.

I point that out because one of the biggest flaws with some of the agile management books around today is that they desire a team equally skilled and capable, but on any decent size project, that is practically impossible. A bad seed on an agile team needs to go, and sooner rather than later. Most of the books I am referencing just ignore the subject.

I also liked the three styles of management they put into context and covered. The three styles they cover are autocratic management which is top-down, laissez-faire which is bottom-up, and participative management, where influence goes both up and down. They do a great job in this part of the book of showing the impact a style of management can have.

The author's writing styles make the book an easy read and the stories and statistics keep it very interesting. I found value in every chapter, and I did not leave a chapter feeling like I was short changed.

All in all I highly recommend this book to anyone in management - CIO, Director, CEO, Project Managers, Department Managers, etc. I also recommend this book to anyone who is working anywhere!!! To have an understanding of the way things could be are essential to your survival.
3 of 4 people found the following review helpful
5.0 out of 5 stars The Enthusiastic Employee, 2nd edition 29 Aug 2013
By Judith Ginsburg - Published on Amazon.com
Format:Hardcover
This is a book that quickly gets down to basics - the basics of what motivates people at work and how to use that knowledge to improve morale and performance. It is refreshing to see a management text that is not full of fads and unproven theories. Sirota and Klein have evidently been in involved in this work for many years and really know people at work - managers and non-managers alike. It is an extremely useful book.

The Enthusiastic Employee: How Companies Profit by Giving Workers What They Want (2nd Edition)
5.0 out of 5 stars Fascinating Reading 11 Jan 2014
By Anonymous - Published on Amazon.com
Format:Hardcover|Verified Purchase
If you’ve ever wondered why an employee says, “ I love my work,” or “I love my company,” or why some companies are so profitable, you will surely find answers in The Enthusiastic Employee.

Sirota and Klein argue, based on compelling data derived from in-depth research at hundreds of the world’s greatest companies, that business practices and an organizational culture that provide an environment for the attainment of stated employee goals of equity, achievement and camaraderie, produce employees who are highly motivated to perform and ultimately effect company profitability.

Where many business books are tedious, The Enthusiastic Employee makes you want to keep reading, whether you start at the beginning or jump into any one chapter. It is an exciting book because of the discoveries, insights, solutions and hope you can find. I can’t recommend it more strongly for everyone, regardless of position in a company.

I have given this book as gifts to decision makers in my own organization, not because they haven’t instituted many of these practices but to applaud them for the fact that they have.
5.0 out of 5 stars Essential reading 7 Jan 2014
By Henry Weil - Published on Amazon.com
Format:Hardcover
Every manager should read this book. Its findings -- about how to treat employees so that they're enthusiastic about their jobs, leading to above-average performances and measurable business success -- are eye-opening, and as you read, you can't help thinking: "Right! Of course!" This book should be on all required MBA reading lists. Plus, someone who's already working in management will almost certainly learn from The Enthusiastic Employee's insights as well.
2 of 3 people found the following review helpful
5.0 out of 5 stars Great!!! 13 Aug 2013
By RICHARD - Published on Amazon.com
Format:Hardcover|Verified Purchase
Well written..great detail and support!! You can see that a great deal of thought went into this text. Can't wait for the next edition.
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