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The Customer Support Handbook: How to Create the Ultimate Customer Experience for Your Brand Paperback – 4 Feb 2014

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About the Author

Sarah Hatter is a writer, public speaker and startup founder. She founded CoSupport in 2011 and has worked with over 200 companies since then, teaching excellence in customer support and user experience. Her public speaking career has lead her to present at Microsoft, Google, and Facebook, and tech conferences such as LessConf, MicroConf and the Business of Software Conference. She lives in Chicago, IL

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Most Helpful Customer Reviews on (beta) 13 reviews
3 of 3 people found the following review helpful
A must read for anyone with customers 20 Mar 2014
By Chase Clemons - Published on
Format: Paperback
This is THE book for making sure your customers get the best online service possible. From specific examples to big picture thinking, Sarah outlines the why and how of creating a great customer experience.
2 of 2 people found the following review helpful
A must-buy for people who like customers. 1 April 2014
By Tim Cheadle - Published on
Format: Paperback
If you care about making money, you should care about making your customers happy. If you care about making your customers happy, you should read this book.

Sarah Hatter and her CoSupport team are the most thoughtful customer support mentors that I've ever encountered, and this book contains a wealth of knowledge about how to do it well. Seriously, you're probably doing it wrong without even knowing it. The lessons in this book will help open your eyes to what a good customer experience looks like.
2 of 2 people found the following review helpful
A powerful reference 20 Mar 2014
By Graham Murphy - Published on
Format: Paperback
Sarah Hatter has long been a respected voice in the customer support community. Her experience shines as you flip through the pages of The Customer Support Handbook--which is a must have for support n00bz and veterans alike.
1 of 1 people found the following review helpful
Rethink the way you give service. 1 Jun 2014
By Steve W - Published on
Format: Kindle Edition Verified Purchase
I have worked over a decade in customer service roles with different companies. This book does an excellent job giving useful advice to not just the support staff but to the entire company. I would recommend that everyone with a product to sell read this book. There are some great history lessons in this book including, the customer is always right. Thank you Sarah for validating some of my ideas about how customers should be treated.
1 of 1 people found the following review helpful
Vital for anyone working with the public 7 April 2014
By gatsby - Published on
Format: Paperback Verified Purchase
Even if you aren't in the tech world, there's a wealth of information here on customer service. You can extrapolate some nuggets of wisdom no matter your field. This book is must reading for anyone who deals with the public and wants to do a better job serving them.
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