- Paperback: 282 pages
- Publisher: Routledge (20 Sep 2005)
- Language English
- ISBN-10: 0789026481
- ISBN-13: 978-0789026484
- Product Dimensions: 21.3 x 15.5 x 1.8 cm
- Average Customer Review: 5.0 out of 5 stars See all reviews (6 customer reviews)
- Amazon Bestsellers Rank: 1,590,870 in Books (See Top 100 in Books)
- See Complete Table of Contents
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Product Description
Product Description
Discover the practical tips to make you an effective, customer-oriented manager!
Focusing on the pervading belief that everything a manager does must be customer oriented, The Concise Handbook of Management: A Practitioner’s Approach gives you an overview of everything you need to know about managing in one practical, concise book. This plain-talking guide not only explains management theories, but also presents commonsense suggestions on the best ways to effectively manage people and things, no matter what type of business you are in. Taking a practitioner’s approach of discussing management issues with customers ultimately in mind, this practical book motivates, is easily understandable, and is entertaining to boot.
The Concise Handbook of Management: A Practitioner’s Approach uses succinct chapters with several real stories and case studies designed to clearly illustrate each concept and suggestion. Written with the busy manager in mind, each chapter is compact, clear, true-to-life, and is always aimed at the bottom line. The book includes a small business marketing and promotion checklist, a helpful bibliography, and a useful glossary of terms.
The Concise Handbook of Management: A Practitioner’s Approach explores:
Focusing on the pervading belief that everything a manager does must be customer oriented, The Concise Handbook of Management: A Practitioner’s Approach gives you an overview of everything you need to know about managing in one practical, concise book. This plain-talking guide not only explains management theories, but also presents commonsense suggestions on the best ways to effectively manage people and things, no matter what type of business you are in. Taking a practitioner’s approach of discussing management issues with customers ultimately in mind, this practical book motivates, is easily understandable, and is entertaining to boot.
The Concise Handbook of Management: A Practitioner’s Approach uses succinct chapters with several real stories and case studies designed to clearly illustrate each concept and suggestion. Written with the busy manager in mind, each chapter is compact, clear, true-to-life, and is always aimed at the bottom line. The book includes a small business marketing and promotion checklist, a helpful bibliography, and a useful glossary of terms.
The Concise Handbook of Management: A Practitioner’s Approach explores:
- the first three steps in becoming a good manager
- understanding the importance of customers
- getting the most from employees
- management competencies and styles
- organizational structures and cultures
- managing change
- managing conflict and stress
- managing teams and workgroups
- ethics
- leadership
- managing time
- written business communication
- mastering the skills of a presentation
- dealing with people in the workplace
- a small business marketing checklist
- project or program planning
- the marketing basics—product—strategy—marketing—pricing
- developing external and internal customers
Inside This Book
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First Sentence
By any stretch of the imagination, there will probably never be a shortage of management definitions or management job titles (see Exhibit 1.1). Read the first page
Front Cover | Copyright | Table of Contents | Excerpt | Index | Back Cover
By any stretch of the imagination, there will probably never be a shortage of management definitions or management job titles (see Exhibit 1.1). Read the first page
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Concordance
Browse Sample PagesConcordance
Front Cover | Copyright | Table of Contents | Excerpt | Index | Back Cover
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Customer Reviews
Most Helpful Customer Reviews
Format:Hardcover
To the practitioner: this book aptly shows how the concepts of good management can be applied in one's professional life and unabashedly explains that much of management is common sense (while admitting that common sense isn't very common).
To the lecturer: whether you're teaching first year youngsters or experienced executives, this is the book that will get your students interested in the study of management. It is the perfect introduction.
Students love it because it is affordable and easy to read (particularly those who speak English as a second language). Teachers love it because, by presenting a wide spectrum of succinct fundamentals, it provides an intelligent springboard from which a more in-depth examination can proceed.
Forget all the other 300+ page, seventy-pound-or-more verbose, introductory management texts. The Concise Handbook of Management is the best way to begin your business or management curriculum and/or brush up on your management skills (and a very cost effective one at that).
To the lecturer: whether you're teaching first year youngsters or experienced executives, this is the book that will get your students interested in the study of management. It is the perfect introduction.
Students love it because it is affordable and easy to read (particularly those who speak English as a second language). Teachers love it because, by presenting a wide spectrum of succinct fundamentals, it provides an intelligent springboard from which a more in-depth examination can proceed.
Forget all the other 300+ page, seventy-pound-or-more verbose, introductory management texts. The Concise Handbook of Management is the best way to begin your business or management curriculum and/or brush up on your management skills (and a very cost effective one at that).
Format:Hardcover
This little gem, which graciously (and refreshingly) operates under the concept that less is more, is a very handy tool. It's also one of the very few management books out there that understands and emphasizes the importance of customers - then instills this imperative by backing it up in every chapter. In addition, because the entire book is so condensed and to the point (none of the chapters is over four or five pages in length) it is very reader friendly. All in all, Jonathan Scott must be one of the most easily understood authors writing about management today.
Format:Hardcover
I teach at both the (under) graduate and post-graduate levels and have found that students (whatever their age or experience) cannot fully grasp in-depth or abstract management theory without a solid understanding of basic management principles.
This book fills that bill.
It injects the saturated subject of management with a directness, clarity and conciseness that is difficult to match. Perhaps the reason for this is that the author is not an academic, but rather a professional writer and successful practitioner who managed a number of businesses in several different countries. What a difference application makes. The book's short, anecdote-laden layout, bristling with substantial and timeless research, makes for a quick and easy read and the importance of customer orientation is carried throughout. If I could award ten stars to this book, I would gladly do so.
This book fills that bill.
It injects the saturated subject of management with a directness, clarity and conciseness that is difficult to match. Perhaps the reason for this is that the author is not an academic, but rather a professional writer and successful practitioner who managed a number of businesses in several different countries. What a difference application makes. The book's short, anecdote-laden layout, bristling with substantial and timeless research, makes for a quick and easy read and the importance of customer orientation is carried throughout. If I could award ten stars to this book, I would gladly do so.
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Most Recent Customer Reviews
Finally! Someone got it right.
Author Jonathan Scott returns the subject of management to its rightful position as a human endeavour rather than a mathematical one. Read more
Published on 4 Oct 2005
Highly recommended
Straight-forward and realistic without being patronizing or pedantic. This is one of the few management books out there that opened my mind, taught me things I didn't already... Read more
Published on 18 Sep 2005 by annalise
One of the finest management books on the market
Wow! Where did this book come from? Over the years I've read a lot of management books and in my opinion this is the best one. Read more
Published on 16 Sep 2005 by Bruce
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