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Product Description
Product Description
"Winner of the 2005 Shingo Prize for Excellence in Manufacturing Research"
Most lean initiatives conducted by manufacturers are focused mostly on shop-floor activities — mapping the value stream of raw material to the shop-floor customer. Much of the untapped potential for productivity improvements lies, however, in non-production areas — where the value stream is administrative (i.e., "order to cash"). These "office" value streams directly support the daily production needs of an enterprise.
Beau Keyte and Drew Locher's new book, The Complete Lean Enterprise: Value Stream Mapping for Administrative and Office Processes, offers a step-by-step approach to applying lean initiatives to the administrative and office environment. It's a must read for leaders looking to improve their production support activities within their order-to-cash value stream. The Complete Lean Enterprise is a valuable tool in applying value stream mapping (VSM) to non-production areas, identifying office wastes, establishing performance metrics, speeding up administrative workflow, and improving office efficiency.
Inside This Book
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First Sentence
It may surprise some people, but all of the lean concepts typically applied to the production processes of an organization also apply to nonproduction and administrative processes. Read the first page
Front Cover | Copyright | Table of Contents | Excerpt | Index
It may surprise some people, but all of the lean concepts typically applied to the production processes of an organization also apply to nonproduction and administrative processes. Read the first page
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Browse Sample PagesConcordance
Front Cover | Copyright | Table of Contents | Excerpt | Index
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Most Helpful Customer Reviews
3 of 3 people found the following review helpful
Format:Paperback
This is not a book to read without putting in some work yourself. The examples are practical across many industries, but you have to use the techniques as you go through the book.
Only get this book if you are prepared to follow its instructions, otherwise you'll get lost.
Been a real help to me.
Only get this book if you are prepared to follow its instructions, otherwise you'll get lost.
Been a real help to me.
5 of 6 people found the following review helpful
Format:Paperback
This is an excellent resource for office staff wanting to value stream map their work. Its written in a clear no nonsense style with ideas you can put into practice immediately.
I like the insider 'Lean Note' every so often providing hits and ideas you would only get from an experienced lean leader, these tips are designed to stop you going down a blind ally.
If you are thinking of running a Kaizen event in your administrative area you would benefit from everyone on your team having this resource to hand.
The approach is particularly useful for manufacturing companies who have already gone lean on the production floor and are waiting for their office support and administration functions to catch up.
Highly recommended..
I like the insider 'Lean Note' every so often providing hits and ideas you would only get from an experienced lean leader, these tips are designed to stop you going down a blind ally.
If you are thinking of running a Kaizen event in your administrative area you would benefit from everyone on your team having this resource to hand.
The approach is particularly useful for manufacturing companies who have already gone lean on the production floor and are waiting for their office support and administration functions to catch up.
Highly recommended..
Format:Paperback|Amazon Verified Purchase
The subtitle of this book suggests that it is aimed at administrative and office environments, and to give the authors their due, they do focus on that - however, it's within a manufacturing environment where the admin and office functions are to do with sales and order processing and engineering design.
If this is the environment you work in (i.e. office activities related to manufacturing), then this book will be very useful in helping you to apply value stream mapping.
However, if - like me - you work in a service environment such as education, social services, etc. you will find that the book falls short. For example it mentions the use of takt time, but this is generally not a useful concept in service environments.
In conclusion - if you want to know how to apply value stream mapping in the administrative side of a manufacturing environment, this book will help. The worked examples are clear and well explained. However if you want to know how value stream mapping can be applied within a generic service environment, this book will help you understand the concepts of value stream mapping, but will leave you with many unanswered questions about how to apply it practically.
If this is the environment you work in (i.e. office activities related to manufacturing), then this book will be very useful in helping you to apply value stream mapping.
However, if - like me - you work in a service environment such as education, social services, etc. you will find that the book falls short. For example it mentions the use of takt time, but this is generally not a useful concept in service environments.
In conclusion - if you want to know how to apply value stream mapping in the administrative side of a manufacturing environment, this book will help. The worked examples are clear and well explained. However if you want to know how value stream mapping can be applied within a generic service environment, this book will help you understand the concepts of value stream mapping, but will leave you with many unanswered questions about how to apply it practically.
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