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on 12 January 2012
The author has created an extremely detailed and thorough guide with clear process steps and provides a "system" with which could be used by any organisation to effectively manage and create a "win-win" environment for both staff and management. I was so impressed with the work that had been committed to the product and believe it will be indespensable.
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on 24 September 2013
This download is short, to the point and full of useful guide conversations. I have found it an easy read which will help me with future discussions with my direct reports.
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on 9 November 2014
excellent delivery
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