Books about how the Internet, IT and collaborative techniques will revolutionise companies generally have the open-mouthed, uncritical vacancy of an infomercial. But Frances Cairncross, author of The Death of Distance, has avoided the mistakes of her predecessors, and in her latest offering, The Company of the Future, she has produced a useful primer for CEOs wanting to know how IT can enhance an organisation instead of burn holes in its coffers.
In theory, at least, collaborative commerce promises to revolutionise how companies conduct business - both within and without. It does so by enabling companies to exchange data and integrate applications without having to resort to data conversion or human intervention; it enables companies to work together on projects from disparate geographic locations; it also promises to reduce the costs of working and improve the calibre of company intelligence. But just as enterprise resource planning, data warehousing, intranets and other innovations have seen their stars wane as the 'vision' has been replaced by practicalities, so collaborative commerce is already coming up against the harsh problems of reality.
To Cairncross's credit, she has not taken the easy path trod by so many CEOs and VPs who have put their company's cheerleading chants into books. Instead, she has produced a thoughtful look at the pros and cons of the technology, the changes in business processes necessary to use it successfully, and the risks involved in adopting it. She shows scepticism towards claims and practices that do not withstand scrutiny - for example, Californian companies that baffle British staff with suggestions they nominate people who need to "take a chill pill" are shown to lack the understanding of cultural differences needed to make collaboration work globally. However, Cairncross still manages to remain relatively upbeat about the decline in the IT market since the dot-com bubble burst and September 11.
The chapter on supply chain management is particularly good, showing where collaborative commerce possibly offers the biggest benefits for large corporations, and detailing how they can change their business processes accordingly.
The book is at its weakest when it strays from business practice and possibilities and tries to explain the technology. Cairncross's understanding of Linux is particularly weak, while her belief that privacy advocates are "curmudgeons" and her references to "Doom" as the illegal game of choice in corporations, show she is clearly more at home dealing with CEO issues than the shop-floor level of implementation.
For those who want to understand collaborative technology's possibilities and who do not want to wade through a PR exercise disguised as a book, The Company of the Future is an excellent read.