This book has been an amazing gift for me. I'm a Christian who thought I knew how to forgive until I was offended beyond my wildest dreams and struggled with anger, bitterness and confusion that led me to read the book. The order of chapters is such that a concept in one chapter builds up to the next. The first 3 chapters allows one to examine the wrong that has been done and acknowledge it for what it is; a violation against one's convictions, something hurtful. There are great tips that allow one to examine and accept feelings of anger and disappointment. The chapters that follow give guidance on how to safely release the negative feelings, how to give up bitterness, give up judging the wrongdoer. There's even a chapter on how to confront if that's needed. The beauty of the book is the acknowledgement of ones feelings, explaining why we need to allow ourselves to be angry and grieve and eventually having dealt with our feelings, the book empowers us with the knowledge that first forgiveness is a choice and it then offers practical tips on how to do it. One of the most annoying things for me is being put down or minimized. The book offers tips on how to deal with that by embracing equality, being assertive and embracing humility. The case studies were excellent and in most cases I could relate to them and it made the book even more interesting.