As a member of the profession referred to in this book, I found it almost frighteningly relevant to the experiences of myself and colleagues. Behaviour tolerated for years, now exposed as being unacceptable. The authors describe clearly what is meant by the term bullying as many people are unaware that this in fact what they are experiencing. Crucially, very clear advice about how bullying cultures can be changed for the better is imparted. All NHS staff should read this book. It would be relevant for other businesses too.