An excellent source of quotations for business presentations - often, but not always, to set up a "straw man". To give a flavour of what I mean, consider the paragraph on appraisal:
"...avoid it like the plague...good people take their merits for granted...average people can be demotivated by being reminded how average they are...below average people can be hopelessly damaged by being told about faults they do not have the brains or personality to surmount."
Mr Courtis is a chartered accountant, but an expert in presenting the view of the plain-speaking, old fashioned, "man(ager) on the Clapham omnibus". If you can get a hold if it, this book is well worth having - but don't let it be the only management book on your bookshelf, for goodness sake!