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The Basics of Process Mapping, 2nd Edition [Paperback]

Robert Damelio
4.2 out of 5 stars  See all reviews (5 customer reviews)
RRP: 14.99
Price: 14.54 & FREE Delivery in the UK. Details
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Book Description

17 May 2011 1563273764 978-1563273766 2

The bestselling first edition of this influential resource has been incorporated into the curriculum at forward thinking colleges and universities, a leading vocational technical institute, many in-house corporate continuous improvement approaches, and the United Nations’ headquarters. 

Providing a complete and accessible introduction to process maps, The Basics of Process Mapping, Second Edition raises the bar on what constitutes the basics. Thoroughly revised and updated to keep pace with recent developments, it explains how relationship maps, cross-functional process maps (swimlane diagrams), and flowcharts can be used as a set to provide different views of work.

New in the Second Edition:

  • Four new chapters and 75 new graphics
  • An introduction to the concepts of flow and waste and how both appear in knowledge work or business processes
  • A set of measures for flow and waste
  • A discussion of problematic features of knowledge work and business processes that act as barriers to flow
  • Seven principles* and 29 guidelines for improving the flow of knowledge work
  • A detailed (actual) case study that shows how one organization applied the principles and guidelines to reduce lead time from an average of 28 days to 4 days

Unlike "tool books" or "pocket guides" that focus on discrete tools in isolation, this text use a single comprehensive service work example that integrates all three maps, and illustrates the insights they provide when applied as a set. It contains how to procedures for creating each type of map, and includes clear-cut guidance for determining when each type of map is most appropriate. The well-rounded understanding provided in these pages will allow readers to effectively apply all three types of maps to make work visible at the organization, process, and job/performer levels.

*The Seven principles are integrated into Version 3 of the body of knowledge used for Lean certification by the ASQ/AME/SME/SHINGO Lean Alliance. This is the first publication of those principles and guidelines.


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Product details

  • Paperback: 183 pages
  • Publisher: Productivity Press; 2 edition (17 May 2011)
  • Language: English
  • ISBN-10: 1563273764
  • ISBN-13: 978-1563273766
  • Product Dimensions: 22.6 x 15 x 1.3 cm
  • Average Customer Review: 4.2 out of 5 stars  See all reviews (5 customer reviews)
  • Amazon Bestsellers Rank: 18,585 in Books (See Top 100 in Books)
  • See Complete Table of Contents

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Customer Reviews

4.2 out of 5 stars
4.2 out of 5 stars
Most Helpful Customer Reviews
5 of 5 people found the following review helpful
5.0 out of 5 stars Great 30 Oct 2012
Format:Paperback|Verified Purchase
Very nice job. This book explains in an easy but yet comprehensive and precise format just what one needs to know and be able to do around 'process mapping'.

I also like the way the motivation and goals for mapping is explained, hence what we're trying to achieve with these tools.

Chapter 7 'how to improve flow' goes beyond the topic, and it is a very valuable bonus to this book. It's sort of 'Quality Development' in a nutshell, and - what makes it so useful - it is directly linked into the preceding discussion about process mapping.

Excellent book for self studying. After reading it once, you'll like to keep it as a reference book for later times.
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1 of 1 people found the following review helpful
4.0 out of 5 stars all you need to know 4 Oct 2013
Format:Kindle Edition|Verified Purchase
Well laid out and with good examples. Its a good place to start if you want to understand process mapping
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5 of 6 people found the following review helpful
3.0 out of 5 stars Mixed feelings 27 Aug 2012
By Chuck
Format:Paperback
I bought this as a replacement for a well used copy of edition 1 which I mislaid somewhere. The previous book was a sound introduction to the basics of process mapping for anyone who was fairly new to the discipline and I have lent it / recommended it to a number of people over the past few years. Whilst the new material in edition 2 is all relevant I feel that it detracts from the simple walk-through of "the three levels" of Organisation, Cross Functional Process, and Work Activity chart that were presented so well in edition 1. It might have been better to leave the original text much as it was and to present the additional material in a separate section that developed the basic ideas and related them to workflow, waste and process improvement.

Still a useful book but lost some of the clarity of the original edition.
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4 of 5 people found the following review helpful
5.0 out of 5 stars Excellent introduction and then some 12 Dec 2012
By AM VINE VOICE
Format:Paperback|Verified Purchase
In the dull world of process mapping that I have to undertake as a BA, I found this a useful introduction to various techniques.

Mostly I was looking for information on cross-functional flow charts which I found in this book. It's a fairly easy read with easy to understand diagrams.

I think the problem with some flow diagrams is that real life can throw them a curve ball and so you have to be moderately creative and this is what I found. I actually emailed the author who was extremely helpful.

I think my diagrams have very quickly gone beyond what is taught in this book as a complex department in a large company recently proved. Nevertheless, this is a great reference book and an essential part of any BA's "toolkit".
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4.0 out of 5 stars Perfect as an introduction to the subject 29 Mar 2014
Format:Paperback|Verified Purchase
The book is perfect if you have no idea about process mapping and want to get a very quick but to-the-point introduction. It is really very easy to read and understand. I read it front to end in about four or five hours. This could be very usefull for busy professionals who would like to find out what process mapping is and if it could apply to their to their bussiness. After reading it, not only did I understood all the fundumentals, but I could also implement some of the principles in creating process maps for my work (by the way I am a structural engineer - project manager in a structural design firm). I reccoment it for all who want to know the basics. However, if you need to dig deeper into the subject or if you already know the the basic principles, then this book is not for you. To sum up: very good value for money, easy and quick to read, gets you right into the point.
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