Start reading The Basics of Process Mapping, 2nd Edition on your Kindle in under a minute. Don't have a Kindle? Get your Kindle here or start reading now with a free Kindle Reading App.

Deliver to your Kindle or other device


Try it free

Sample the beginning of this book for free

Deliver to your Kindle or other device

Anybody can read Kindle books—even without a Kindle device—with the FREE Kindle app for smartphones, tablets and computers.
The Basics of Process Mapping, 2nd Edition

The Basics of Process Mapping, 2nd Edition [Print Replica] [Kindle Edition]

Robert , Damelio
4.4 out of 5 stars  See all reviews (9 customer reviews)

Print List Price: £14.99
Kindle Price: £13.09 includes VAT* & free wireless delivery via Amazon Whispernet
You Save: £1.90 (13%)
* Unlike print books, digital books are subject to VAT.


Amazon Price New from Used from
Kindle Edition £13.09  
Paperback £14.54  
Kindle Daily Deal
Kindle Daily Deal: At least 60% off
Each day we unveil a new book deal at a specially discounted price--for that day only. Learn more about the Kindle Daily Deal or sign up for the Kindle Daily Deal Newsletter to receive free e-mail notifications about each day's deal.

Customers Who Bought This Item Also Bought

Product Description

Product Description

The bestselling first edition of this influential resource has been incorporated into the curriculum at forward thinking colleges and universities, a leading vocational technical institute, many in-house corporate continuous improvement approaches, and the United Nations’ headquarters. Providing a complete and accessible introduction to process maps, The Basics of Process Mapping, Second Edition raises the bar on what constitutes the basics. Thoroughly revised and updated to keep pace with recent developments, it explains how relationship maps, cross-functional process maps (swimlane diagrams), and flowcharts can be used as a set to provide different views of work. New in the Second Edition: Four new chapters and 75 new graphics An introduction to the concepts of flow and waste and how both appear in knowledge work or business processes A set of measures for flow and waste A discussion of problematic features of knowledge work and business processes that act as barriers to flow Seven principles* and 29 guidelines for improving the flow of knowledge work A detailed (actual) case study that shows how one organization applied the principles and guidelines to reduce lead time from an average of 28 days to 4 days Unlike "tool books" or "pocket guides" that focus on discrete tools in isolation, this text use a single comprehensive service work example that integrates all three maps, and illustrates the insights they provide when applied as a set . It contains how to procedures for creating each type of map, and includes clear-cut guidance for determining when each type of map is most appropriate. The well-rounded understanding provided in these pages will allow readers to effectively apply all three types of maps to make work visible at the organization, process, and job/performer levels. *The Seven principles are integrated into Version 3 of the body of knowledge used for Lean certification by the ASQ/AME/SME/SHINGO Lean Alliance. This is the first publication of those principles and guidelines.

Product details

More About the Authors

Discover books, learn about writers, and more.

What Other Items Do Customers Buy After Viewing This Item?

Customer Reviews

4.4 out of 5 stars
4.4 out of 5 stars
Most Helpful Customer Reviews
5 of 5 people found the following review helpful
5.0 out of 5 stars Great 30 Oct 2012
Format:Paperback|Verified Purchase
Very nice job. This book explains in an easy but yet comprehensive and precise format just what one needs to know and be able to do around 'process mapping'.

I also like the way the motivation and goals for mapping is explained, hence what we're trying to achieve with these tools.

Chapter 7 'how to improve flow' goes beyond the topic, and it is a very valuable bonus to this book. It's sort of 'Quality Development' in a nutshell, and - what makes it so useful - it is directly linked into the preceding discussion about process mapping.

Excellent book for self studying. After reading it once, you'll like to keep it as a reference book for later times.
Comment | 
Was this review helpful to you?
1 of 1 people found the following review helpful
4.0 out of 5 stars all you need to know 4 Oct 2013
Format:Kindle Edition|Verified Purchase
Well laid out and with good examples. Its a good place to start if you want to understand process mapping
Comment | 
Was this review helpful to you?
5 of 6 people found the following review helpful
3.0 out of 5 stars Mixed feelings 27 Aug 2012
By Chuck
I bought this as a replacement for a well used copy of edition 1 which I mislaid somewhere. The previous book was a sound introduction to the basics of process mapping for anyone who was fairly new to the discipline and I have lent it / recommended it to a number of people over the past few years. Whilst the new material in edition 2 is all relevant I feel that it detracts from the simple walk-through of "the three levels" of Organisation, Cross Functional Process, and Work Activity chart that were presented so well in edition 1. It might have been better to leave the original text much as it was and to present the additional material in a separate section that developed the basic ideas and related them to workflow, waste and process improvement.

Still a useful book but lost some of the clarity of the original edition.
Comment | 
Was this review helpful to you?
4 of 5 people found the following review helpful
5.0 out of 5 stars Excellent introduction and then some 12 Dec 2012
Format:Paperback|Verified Purchase
In the dull world of process mapping that I have to undertake as a BA, I found this a useful introduction to various techniques.

Mostly I was looking for information on cross-functional flow charts which I found in this book. It's a fairly easy read with easy to understand diagrams.

I think the problem with some flow diagrams is that real life can throw them a curve ball and so you have to be moderately creative and this is what I found. I actually emailed the author who was extremely helpful.

I think my diagrams have very quickly gone beyond what is taught in this book as a complex department in a large company recently proved. Nevertheless, this is a great reference book and an essential part of any BA's "toolkit".
Comment | 
Was this review helpful to you?
5.0 out of 5 stars Great book 6 Jun 2014
Format:Paperback|Verified Purchase
Excellent reference book to have by your side. A must for all Business Analysts. Would recommend to anyone wanting to develop their thinking.
Comment | 
Was this review helpful to you?
Would you like to see more reviews about this item?
Were these reviews helpful?   Let us know

Customer Discussions

This product's forum
Discussion Replies Latest Post
Process mapping and gap analysis 0 21 Dec 2013
Doesn't work on kindle paper white 0 29 Nov 2013
See all 2 discussions...  
Start a new discussion
First post:
Prompts for sign-in

Search Customer Discussions

Look for similar items by category