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The Basics of Benchmarking [Paperback]

Robert Damelio

RRP: 11.99
Price: 11.67 & FREE Delivery in the UK. Details
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The Basics of Benchmarking, Second Edition The Basics of Benchmarking, Second Edition
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Book Description

29 Aug 1995
The first part of The Basics of Benchmarking provides a guide to the language of benchmarking and answers some commonly asked questions. The second part of the book walks through the three phases of the benchmarking process -- Analysis, Discovery, and Implementation -- and provides charts and checklists on what questions should be answered at each phase, and what outputs should be produced. The book closes with a complete process map and outlines the entire site visit process.

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Amazon.com: 4.3 out of 5 stars  3 reviews
5 of 5 people found the following review helpful
3.0 out of 5 stars Hardly more than a set of lecture slides 10 Jan 2002
By Dr. Eduard Van Kleef - Published on Amazon.com
Format:Paperback
Wenn I received this book, I was thoroughly disappointed. Although I could have known that this wasn't exactly an encyclopedia from the indicated size (do YOU ever check?), I wasn't prepared for the size of the print or the large amounts of white space on the pages.
Being fair, the contents of the booklet are interesting and correct, there's just so little of it. I've seen FAQ-pages of websites that had more content than this booklet (or should I say "brochure"?). On the whole, there seems to be little more here than a high-level mentioning of topics in the field than a true introduction into the topic for would-be doers.
1 of 1 people found the following review helpful
5.0 out of 5 stars A Good Basic Book 6 Aug 2006
By Elijah Chingosho - Published on Amazon.com
Format:Paperback
This book presents the basics of benchmarking. This is a good read for those new to the subject who needs to be introduced to the basic concepts. The book is written in a simple and easy to follow format with understandable explanations which allow the beginner to grasp the concepts and see how to apply them to their organisations. The book teaches, among other things, how a practice relates to a metric, what best practices are, the difference between benchmarking process and system, and the three phases of the process. The book reinforces its message with charts and checklists which is very helpful.

The beginner should be able to obtain a good overview of the benchmarking concepts. However, for the veteran, the book would be too basic (Why would a veteran want to buy a basics book anyway).
5.0 out of 5 stars Basic Knowledge of Benchamrking 20 Jan 2014
By Essence28 - Published on Amazon.com
Format:Paperback|Verified Purchase
Very detailed with a great deal of information. I was able to reference alot on my research topic of benchmarking!
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