This book is unique in providing a bridge between the literature concerning systems analysis techniques as used mostly by techies and soft management techniques. I have taught both types of courses and know how difficult students find this subject area, complaining of its lack of relevancy and exoteric concepts.
This book, with it's feet firmly on the ground, will serve a very useful purpose in breaking this problematic attitude. Complex concepts such as emergence and stability are discussed in a very clear non threatening way - avoiding both jargon and the plethora of diagramming techniques that are so commonly introduced inappropriately a this stage.
The low cost of the book is another reason for recommending it to students. Unfortunately I feel that it will not be widely used by the people who must need it - computing undergraduates - because of it's title however, hopefully a few lecturers may come across it and realise, like me, it's importance. For once we have the opportunity to introduce real understanding rather than just the learning of a specific technique.