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Review
."..a quick-read treasure-trove of useful skills and practical advice....organized into digestible chunks of charts and lists, and lots of stories make the ideas come alive."
-"Gulfshore Business Magazine"
Product Description
"In an increasingly diverse workplace, it’s more important and challenging than ever to communicate well. We must build bridges that cross our differences to connect our similarities. The Art of Connecting reveals five core principles and presents corresponding, specific strategies for overcoming communications barriers and connecting effectively with anyone, regardless of professional, generational, ethnic, cultural, or other differences.
The authors also explain how the most skillful connectors are able to shift perspectives -- to see a situation from three points of view: “me,” “you,” and “them.” All of the principles and strategies are brought to life through absorbing examples and scenarios, plus engaging descriptions of “masters of connection” -- like famed National Public Radio interviewer Terry Gross -- doing what they do.
There is always a bridge. The Art of Connecting shows how to find it -- every time."
Inside This Book
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First Sentence
Many of us struggle to connect with those who seem different. Read the first page
Front Cover | Copyright | Table of Contents | Excerpt | Index
Many of us struggle to connect with those who seem different. Read the first page
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Front Cover | Copyright | Table of Contents | Excerpt | Index
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Customer Reviews
Most Helpful Customer Reviews
Format:Hardcover
I think more and more people in business (and life in general) are realizing that people are not exactly like them. Simply put, we live in a global community where not everyone looks, sounds, or acts the same. In addition to obvious physical differences, we also have different interests, values, and goals. Thus, to be successful in business (and in life) one needs to understand, get along with, and ultimately connect with people that are different from him or herself.
The Art of Connecting takes the difficulty out of connecting with anyone. The key is not to pour over Chinese history books for two weeks before that meeting in Beijing. Nor is it to be friendly and aloof because you are unsure of how to act. The secret is merely realizing that we all are individuals (we are all our own culture as the book states). Watching, listening, and trying to find common ground with each person as an individual is much more likely to allow you to overcome overt differences, build rapport, and communicate effectively.
The Art of Connecting takes the difficulty out of connecting with anyone. The key is not to pour over Chinese history books for two weeks before that meeting in Beijing. Nor is it to be friendly and aloof because you are unsure of how to act. The secret is merely realizing that we all are individuals (we are all our own culture as the book states). Watching, listening, and trying to find common ground with each person as an individual is much more likely to allow you to overcome overt differences, build rapport, and communicate effectively.
Format:Hardcover
After studying people who have a great ability to connect with others, authors Claire Raines and Lara Ewing analyzed what you need to do to become a "people person." They present easy-to-follow guidelines. The most crucial tip is that you can find a point of similarity with anyone, no matter how different he or she seems from you, if you believe you can make a connection. First, learn to listen carefully and, then, once you uncover that similarity, you can build on it to communicate. Raines and Ewing fill their book with anecdotes from actual experience, and lots of ideas for fostering communication and overcoming differences. We recommend this manual to managers of diverse groups and others who want to learn to resolve conflicts.
Most Helpful Customer Reviews on Amazon.com (beta)
Amazon.com:
7 reviews
11 of 11 people found the following review helpful
universally valuable
15 Jun 2006
Format:Hardcover
I have been a professional communicator for over 20 years and I was sincerely impressed by the practical usefulness of this book. I strongly recommend it to any one who manages a company or sees the value of influencing, motivating or simply connecting with others. Because I see our workplace and culture becoming less homogenized, it is increasingly important that we gain the skills outlined in this book regardless of whether we are interacting with customers, co-workers or those who are in different socio-economic positions both in the work environment and in the world at large. Ewing and Raines have done a wonderful job and this book would be a valuable addition to anyone's personal library.
10 of 11 people found the following review helpful
An Insightful Twist on the Golden Rule
24 May 2006
Format:Hardcover
Very helpful. The Art of Connecting has several nuggets that you can take and apply immediately, built around what the authors call the "Titanium Rule" -- "do unto others according to their druthers." It's a powerful concept, yet a real challenge; how to know how others want to be treated, especially people from very different backgrounds?
The focus of the book is how to "tune in" to these "druthers"; the subtle clues that we often just let float by unrecognized and don't build upon. There are chapters on connecting one-on-one, taking other points of view, and working in diverse groups. Once the concepts are out of the way, the authors provide lots of examples and case studies to build on the learning.
Bottom line...these concepts have helped me connect better through greater awareness of cues I had been missing. It's easy to put into practice and start to see benefits, if you're willing to invest a bit of effort. I don't think you can go wrong with this book.
The focus of the book is how to "tune in" to these "druthers"; the subtle clues that we often just let float by unrecognized and don't build upon. There are chapters on connecting one-on-one, taking other points of view, and working in diverse groups. Once the concepts are out of the way, the authors provide lots of examples and case studies to build on the learning.
Bottom line...these concepts have helped me connect better through greater awareness of cues I had been missing. It's easy to put into practice and start to see benefits, if you're willing to invest a bit of effort. I don't think you can go wrong with this book.
3 of 3 people found the following review helpful
Clear instructions for establishing rapport in a diverse business climate
31 Oct 2006
Format:Hardcover
After studying people who have a great ability to connect with others, authors Claire Raines and Lara Ewing analyzed what you need to do to become a "people person." They present easy-to-follow guidelines. The most crucial tip is that you can find a point of similarity with anyone, no matter how different he or she seems from you, if you believe you can make a connection. First, learn to listen carefully and, then, once you uncover that similarity, you can build on it to communicate. Raines and Ewing fill their book with anecdotes from actual experience, and lots of ideas for fostering communication and overcoming differences. We recommend this manual to managers of diverse groups and others who want to learn to resolve conflicts.
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