Kleiners book tells the history of a number of key management ideas - particularly those related to organization development, culture change and change management - in a way which is eminently readable and interesting. This in itself is no mean achievement, and would merit the book's recommendation. However, Kleiner also sheds new light onto the people, institutions and relationships involved as these ideas which have affected the working lives of many in the First World developed. There is a lot here that standard texts on the subjects have overlooked. This book is, despite its readability (!), a serious piece of scholarship.
My criticism it is that the book is managerialist in outlook; I personally would have liked to see it be less accepting of the benefits of the ideas discovered, and more open to examing the malevolent side of corporate America. But you can't have everything, and its a good book.