It dosn't mean that. It implies that; it doesn't actually mean anything! It states that for my book. I put in an order for my own book to test their system. 11 months later and they have neither made contact to update me as a customer, nor contacted me as the publisher to obtain copies. (I have boxes full if anyone wants some ;)
If you question them, they try to blame a third party. I've seen the comments "our hands are tied by the publisher." I am the author, publisher and customer. I have checked my contact details are correct and working. - they have no excuses; it is false advertising!