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Telephone Skills Pocketbook (Management Pocketbooks) Paperback – Illustrated, 30 Jul 2007


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Telephone Skills Pocketbook (Management Pocketbooks) + Tackling Difficult Conversations Pocketbook
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Product details

  • Paperback: 112 pages
  • Publisher: Management Pocketbooks; 2Rev Ed edition (30 July 2007)
  • Language: English
  • ISBN-10: 1903776848
  • ISBN-13: 978-1903776841
  • Product Dimensions: 10.6 x 0.7 x 14.3 cm
  • Average Customer Review: 3.5 out of 5 stars  See all reviews (2 customer reviews)
  • Amazon Bestsellers Rank: 369,539 in Books (See Top 100 in Books)

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2 of 2 people found the following review helpful By S. Graham on 3 Sept. 2009
Format: Paperback
This little book offers common sense advice, however, I felt it lacked practical examples. I had hoped it would provide suggested phrases that could be used to handle different situations.
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By jane beirne on 31 Aug. 2013
Format: Paperback Verified Purchase
I love the style and content of these books
Well illustrated with handy tools and tips which are practical, easy to access and remember

A useful aide memoire
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