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Product Description
Product Description
This guide is packed with advice and tips on every aspect of using the telephone to improve business performance. It highlights areas such as the importance of good communication skills, the need to build a rapport, how to take control of a call, as well as pinpointing bad habits.
--This text refers to an alternate
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1 of 1 people found the following review helpful
Format:Paperback
This little book offers common sense advice, however, I felt it lacked practical examples. I had hoped it would provide suggested phrases that could be used to handle different situations.
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