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Telephone Sales For Dummies [Paperback]

Dirk Zeller
3.5 out of 5 stars  See all reviews (2 customer reviews)
RRP: £13.99
Price: £11.19 & FREE Delivery in the UK. Details
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Book Description

30 Nov 2007 For Dummies
Nearly 100 million Americans (one out of three) purchase goods and services over the phone each year. Telephone Sales For Dummies shows both new and seasoned sales reps, from realtors, insurance agents to telemarketers, how to create pre–call plans and effectively prospect via the phone. Packed with techniques, scripts, and dialogues, this hands–on, interactive guide assists readers with making cold calls, warm calls, and referral calls, helping them plan and execute openings to create interesting dialogue; ask key questions; develop persuasive presentation techniques; work within the No Call Law parameters; leave effective and enticing voicemails that get results; get past screeners and get quality referrals; find hot leads; and create callback scripts that close the sale.

Frequently Bought Together

Telephone Sales For Dummies + Sales Closing For Dummies + Selling For Dummies
Price For All Three: £29.34

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Product details

  • Paperback: 292 pages
  • Publisher: John Wiley & Sons; 1 edition (30 Nov 2007)
  • Language: English
  • ISBN-10: 0470168366
  • ISBN-13: 978-0470168363
  • Product Dimensions: 23 x 16 x 2 cm
  • Average Customer Review: 3.5 out of 5 stars  See all reviews (2 customer reviews)
  • Amazon Bestsellers Rank: 314,541 in Books (See Top 100 in Books)
  • See Complete Table of Contents

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Product Description

From the Back Cover

Increase your sales and income with proven tactics and strategy Your no–nonsense guide to selling and generating leads by phone Want to be persuasive on the phone? This hands–on, interactive guide is packed with proven techniques for becoming a champion telephone salesperson. You′ll see how to make pre–call plans, conquer your sales call fears, prepare a winning script, ask the right questions, overcome objections, and prospect your way to success. Discover how to: Make cold, warm, and referral calls Get past screeners Orchestrate a successful close Understand the "Do Not Call" law

About the Author

Dirk Zeller specializes in training and coaching sales people and speaks regularly at industry events. He is the author of the bestselling Success As a Real Estate Agent For Dummies .

Inside This Book (Learn More)
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Front Cover | Copyright | Table of Contents | Excerpt | Index | Back Cover
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Customer Reviews

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Most Helpful Customer Reviews
4 of 5 people found the following review helpful
3.0 out of 5 stars Sold... Just 17 May 2011
Format:Paperback|Verified Purchase
Good book in regards to the motivational aspects of telephone sales, how to keep a high level of perseverance and mental
Attitude, also good for people who make cold calls but if like me you work on inbound sales this probably won't further your lot... Good read though if you have an interest in sales
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4.0 out of 5 stars Easy to follow 6 April 2014
Format:Paperback|Verified Purchase
Easy to read and follow. I have used this effectively to gain appointments. It is good to have a planned text before calling
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Most Helpful Customer Reviews on (beta) 4.5 out of 5 stars  19 reviews
3 of 3 people found the following review helpful
5.0 out of 5 stars Telephone Sales for Dummies 13 May 2008
By T. Chesnut - Published on
This book is great for the salesperson who might be having trouble picking up the phone. I purchased this book after speaking to Dirk at the NAR conference in November, and so glad I did. The book is filled with tips, scripts and anecdote's to help you move through the fear of picking up the phone. (Nobody likes rejection, right?) Thanks Dirk for another great book.
3 of 3 people found the following review helpful
5.0 out of 5 stars Thank You Dirk Again 2 May 2008
By Sandy K. Gleason - Published on
I picked up this book at the Real Estate Convention in Las Vegas. Being a Realtor I thought that calling was an aveune we could no longer use,
but after reading Telephone Sales for Dummies I have found a new way to
prospect. This book covers all the bases and has helped me in my business
many times over.. This is a must read.
3 of 3 people found the following review helpful
4.0 out of 5 stars Telephone Sales for Dummies 29 April 2008
By Jason D. Jacques - Published on
Easy read! There is nothing new under the sun but this book brings it all together in an easy to read, organized format. Do exactly what it says and be rich! Thanks Dirk.
2 of 2 people found the following review helpful
4.0 out of 5 stars Practical, helpful and fun! 29 April 2008
By A. M. Lopez - Published on
I got my money's worth before finishing half the book! I first thought it was going to offer only basic informaion but I was pleasently wrong. A small, 262 page, book packed with meaningful and helpful ideas. (Check out chapter 16, re. Behavioral Selling to increase your earnings) If you're in sales, this book is a must.
1 of 1 people found the following review helpful
5.0 out of 5 stars From "Dummie" to "Smartie" 29 April 2008
By Virginia Mader - Published on
I purchased this book not fully knowing what to expect, but the title caught my interest. I've been in real estate over 20 years and thought I pretty much had things figured out. This book is a good reminder that no matter how long we've been in the business, or think we know everything about it, there are still ideas to grasp and hold on to. You know the saying "you can't teach an old dog new tricks?" I know now that isn't true!! Buy the book, be sure to read it, and then put it to use!
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